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JOB DETAILS

Patient Access Specialist - PEC Willow Oaks

CompanyInova
LocationFairfax
Work ModeOn Site
PostedSeptember 13, 2026
About The Company
We are Inova, Northern Virginia and the Washington, D.C. metropolitan area’s leading nonprofit healthcare provider. With expertise and compassion, we partner with our patients to help them stay healthy. We treat illness, heal injury and look at a patient’s whole health to help them flourish. Through our expansive network of hospitals, primary and specialty care practices, emergency and urgent care centers, and outpatient services, Inova provides care for more than 1 million unique patients every year. Total patient visits exceed 4 million annually, demonstrating our ability to deliver the best clinical care and ensuring a seamless experience for all who rely on us for their healthcare needs. Consistently ranked and recognized as a national healthcare leader in safety, quality and patient experience, Inova’s world-class care is made possible by the strength and breadth of our network, our 26,000 team members, our technology and our innovation. In 2025, Inova was named the Health System of the Year by Press Ganey, a national leader in healthcare experience, recognizing our excellence in patient care, team member engagement, and commitment to continuous improvement. Inova is home to Northern Virginia’s only Level 1 Trauma Center and Level 4 Neonatal Intensive Care Unit and provides high-quality healthcare to each person in every community we are privileged to serve – regardless of ability to pay – every day of their life. More information about Inova can be found at www.inova.org.
About the Role

Inova Fairfax Hospital- PEC Willow Oaks is looking for a dedicated Patient Access Specialist to join their team. This position will also float to Fair Oaks - PEC location on occasion. This position is full-time, Monday- Friday 8am-5:00pm.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. 

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.

• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.

• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.

• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

• Work/Life Balance: offering paid time off and paid parental leave. 

Patient Access Specialist Job Responsibilities:

  • Patient Intake, Registration & Documentation: Manages complex cases, resolves errors, confirms authorizations, validates, and indexes documents.
  • Administrative & Technology Operations: Prepares schedules, tracks records, and navigates multiple systems efficiently.
  • Case Management Tasks: Coordinates documentation and follows up on case-related tasks.
  • Financial Counseling: Assesses coverage and initiates financial assistance.
  • Insurance & Contract Coordination: Applies payer-specific rules, resolves issues, and identifies contract limitations.
  • Inquiries & Patient Concerns: Resolves moderate concerns and tracks follow-ups with patients.
  • Kiosk: Educates patients and reports usage trends on kiosks.
  • Patient Communication & Advocacy: Coordinates with departments, tailors messaging, and supports patients.
  • Referrals: Validates insurance and tracks referral status.
  • Scheduling: Schedules specialty visits and coordinates preparation.
  • Transport: Coordinates special needs transport.
  • Health Information Management (HIM) Coordination: Resolves minor chart issues and assists with release of information (ROI).
  • Utilization Review Coordination: Provides documentation to utilization review (UR) teams.
  • Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.
  • May perform additional duties as assigned.

 

Minimum Qualifications:

  • Education: High School Diploma or GED
  • Experience: 1 year of patient access experience

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare. 

Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.

Key Skills
Patient intakeRegistrationDocumentationCase managementFinancial counselingInsurance coordinationPatient advocacySchedulingHealth information managementUtilization reviewHIPAA complianceOSHA complianceData entryCustomer service
Categories
HealthcareAdministrativeCustomer Service & Support
Benefits
Medical coverageDental coverageVision coverageTeam member wellness programRetirement planTuition assistanceStudent loan assistanceMental health supportPaid time offPaid parental leave
Job Information
📋Core Responsibilities
The Patient Access Specialist manages patient intake, registration, and documentation while coordinating insurance, financial counseling, and scheduling for specialty visits. They also ensure compliance with federal and state regulations while providing support for health information management and utilization review teams.
📋Job Type
full time
💰Salary Range
$20 - $33
📊Experience Level
0-2
💼Company Size
14731
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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