スパ アシスタントマネージャー/Spa Assistant Manager
従業員に対し、ホテル全般に関する情報、館内利用団体（インハウスグループ）、ポリシー変更、その他業務に必要な情報を提供・案内する。
利用可能なサービス、ホテル全般の情報、および施設・設備に関する質問へ対応する。
トリートメント開始前に、ゲストの氏名（姓・名）および予約されているトリートメント内容を確認する。
一日のスケジュールを監視し、時間管理を徹底して予定どおりに業務を遂行する。
直前の予約変更や追加予約について施術担当者へ共有し、必要に応じてスケジュール上の問題を解決する。
スパ・サロンのサービスおよび店頭販売商品の販促・販売を行う。
追加で必要となる商品、消耗品、備品・機器の発注申請書を作成する。
作業エリアや使用する器具・設備を点検し、会社の基準に適合していることを確認する。
スパ・サロン施設における設備の不具合や修繕が必要な箇所について、施設管理部門（Engineering）へ連絡・報告する。
Advise employees on general property information, in-house groups, policy changes, or other pertinent information. Answer questions about available services, general property information and amenities. Confirm guest first and last name and type of treatment scheduled prior to beginning treatment. Monitor and stick to time schedule throughout the day. Advise providers of last-minute changes or additions to schedule and resolve scheduling situations as needed. Promote and sell spa/salon services and retail products. Complete requisitions for additional products, supplies, or equipment. Inspect work areas and tools/equipment to ensure conformance to company standards. Notify Engineering of spa/salon maintenance and repair needs.
管理職を補佐し、従業員の採用、研修、シフト作成、モチベーション向上、およびコーチングを行う。また、自ら模範となる行動を示す。
事故、負傷、安全上問題のある労働環境を発見した場合は上司へ報告する。
会社のすべての方針および手順を遵守し、常に清潔でプロフェッショナルな身だしなみと制服を維持する。機密情報の守秘義務を徹底し、会社資産を適切に保護する。
会社基準に従ってすべてのゲストを歓迎し、認識・対応する。ゲストのニーズを先読みして対応し、障がいのある方へのサポートを行う。また、心からの感謝を込めてゲストへお礼を伝える。
明確かつプロフェッショナルな言葉遣いでコミュニケーションを行う。文書を正確かつ漏れなく作成・確認し、適切な電話応対マナーを用いて電話対応を行う。
同僚との良好な協力関係を構築・維持し、チームが共通の目標を達成できるよう支援する。
品質基準およびサービス基準の遵守を徹底するとともに、品質向上計画や是正措置計画を策定・実施する。
長時間にわたり立つ、座る、または歩く業務を行う。
補助なしで10ポンド（約4.5kg）以下の物品を移動、持ち上げる、運ぶ、押す、引く、配置する業務を行う。
その他、上司から指示された合理的かつ業務上必要な職務を遂行する。
Assist management in hiring, training, scheduling, and motivating and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards; develop and implement quality improvement or corrective action plans. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: Business-level Japanese proficiency (JLPT N1 preferred)
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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