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JOB DETAILS

Customer Care Representative English speaker

CompanySutherland
LocationNew Cairo City
Work ModeOn Site
PostedSeptember 13, 2026
About The Company
Artificial Intelligence. Automation. Cloud Computing. Product Engineering. Advanced Analytics. For enterprises, these are no longer standalone capabilities. They are the foundations of transformation. For Sutherland, they are core to how we help clients build, run, and continuously improve their businesses. We are an AI-driven business transformation partner to enterprises, including several Fortune 500 clients. We design, run, and automate business operations at scale, helping clients improve efficiency, strengthen customer experiences, and deliver measurable business outcomes. Most companies either build AI-led capabilities or run operations. Sutherland does both. We run complex, mission-critical processes for major global enterprises while engineering the AI-led solutions that sit within them. This closed loop is what puts us in a Category of One, helping clients move beyond AI pilots to reliable, governed, measurable outcomes that improve and scale over time. Our strength lies in combining digital engineering, product engineering, R&D, and deep operational expertise. We build production-grade AI solutions grounded in real enterprise environments, domain knowledge, and live operational insight. Sutherland Driving Outcomes.
About the Role

Company Description

Sutherland is an AI-driven business transformation partner that helps leading enterprises improve their operations through AI, automation, cloud computing, advanced analytics, and digital engineering.

Job Description

  • Provide first-line technical support to customers via phone.
  • Troubleshoot and resolve hardware and software issues
  • Guide users through troubleshooting steps
  • Analyze technical problems and ensure timely resolution
  • Document incidents, troubleshooting steps, and resolutions in support systems
  • Escalate complex issues when required
  • Collaborate with internal teams to improve support processes and knowledge bases
  • Maintain a high level of customer satisfaction

Qualifications

  • English level: B2 / C1
  • Graduates and dropouts are welcome to apply
  • Good communication and problem-solving skills
  • Basic technical troubleshooting knowledge
  • Flexibility to work rotational shifts
  • Customer-focused mindset
  • Ability to work effectively in a fast-paced environment
  • Location: New Cairo
  • Work Model: On-site
  • Compensation: EGP 20800 - EGP 21900 - monthly
  • Key Skills
    Technical supportTroubleshootingHardware supportSoftware supportCommunicationProblem-solvingCustomer serviceIncident documentationAnalytical skills
    Categories
    Customer Service & SupportTechnologySoftware
    Job Information
    📋Core Responsibilities
    Provide first-line technical support to customers by troubleshooting and resolving hardware and software issues. Document all incidents and resolutions while collaborating with internal teams to improve support processes.
    📋Job Type
    full time
    💰Salary Range
    EGP 20,800 - EGP 21,900
    📊Experience Level
    0-2
    💼Company Size
    68934
    📊Visa Sponsorship
    No
    💼Language
    English
    🏢Working Hours
    40 hours
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