Senior IT Operations & Systems Administrator

We are looking for an experienced IT professional to own internal IT operations, strengthen our Microsoft cloud environment, and drive technology initiatives through successful delivery.

This hands-on role combines technical administration, IT team supervision, vendor management and coordination across business functions. You will ensure reliable services, improve operational practices, and lead the continued transition toward Microsoft 365, Azure and Microsoft Entra ID.

Key responsibilities

• Administer and optimize Microsoft 365, Azure and Microsoft Entra ID for corporate IT, covering identity, access, email, collaboration and cloud infrastructure.

• Coordinate cloud migrations with specialist consultants, maintain on-premises services, and retire legacy dependencies after validation.

• Manage network connectivity, firewalls, Wi-Fi, VPNs, virtualization, servers and storage, coordinating shared infrastructure dependencies with DevOps.

• Own IT incidents and service requests through verified resolution, investigate recurring failures, and implement sustainable corrective actions.

• Maintain backup coverage, monitor failures and validate recovery for corporate IT systems, coordinating recovery responsibilities for shared services.

• Implement security controls, access governance, patching and controlled changes; coordinate assessments, remediation and incident response with the security advisor.

• Lead the technical rollout of HRMS and other internal business systems, coordinating configuration, integrations, testing, user enablement and operational handover.

• Oversee employee devices, meeting-room AV, call-center systems and CCTV infrastructure, ensuring effective support and lifecycle management.

• Coordinate and supervise the IT aspects of BMS, AC controls, firefighting and building infrastructure activities with relevant stakeholders and qualified service providers.

• Manage IT vendors and consultants, evaluate technical proposals, track commitments and verify delivered outcomes.

• Maintain hardware assets, software and license inventories; plan renewals, evaluate purchasing requirements and coordinate approvals within agreed budgets.

• Supervise and develop the IT team, assign priorities, review execution, establish escalation rules and improve troubleshooting and documentation practices.

• Maintain operating procedures, infrastructure records and improvement plans, providing concise updates on service health, risks and delivery progress.