JOB DETAILS
Senior Executive II
CompanyFresenius Medical Care
LocationGurugram
Work ModeOn Site
PostedSeptember 14, 2026
About The Company
Fresenius Medical Care is the world’s leading provider of products and services for individuals with renal diseases. We aim to create a future worth living for chronically and critically ill patients – worldwide and every day.
Thanks to our decades of experience in dialysis, our innovative research and our value-based care approach, we can help them to enjoy the very best quality of life.
Our portfolio encompasses a comprehensive range of high-quality health care products and services as well as various dialysis treatment options for both in-center and home dialysis that are individually tailored to our patients’ needs.
About the Role
- Ensure all customer enquiries, orders, service needs and complaints are attended with quality service level, respond where appropriate or direct to relevant functional department.
- Ensure all customer enquiries, orders, service needs and complaints are attended with quality service level, respond where appropriate or direct to relevant functional department.
- Accurately & timely entry of customer orders in SAP in accordance with established FME processes and policies.
- Equip with company’s products and services knowledge.
- Liaise with other functional department to ensure on time order fulfilment
- Provide timely & accurate stock status & feedback to Customers.
- Share appropriate Information related to order processing & order fulfilment to all Internal/External Customers.
- Ensure all service failure is recorded accurately into the Issue Management system. Work together with appropriate functional department to provide corrective and preventive action in a timely and efficient manner.
- Escalate all Product Complaints to the relevant people in the Quality organization.
- Ensure accurate SAP master data relating to order entry, such as customer master, pricing condition and customer material information record are well-maintain at all time.
- Ensure all customer service activities including documentation and record keeping, are conducted within the frame work of the FME of business conduct and applicable laws.
- Ensure Statutory Compliances are adhered to.
- Help in Statutory Audit.
- Proper e-filing & recordkeeping of all documents related to order processing.
MINIMUM REQUIREMENT
Education Level
Major/Field of Study
Bachelor’s Degree
Graduation
MINIMUM WORK EXPERIENCE
Experience
Experience Details
Minimum 3 years of experience
Should have at least 3 years of working experience in customer service; order processing, (O2C)
ESSENTIAL SKILLS AND ABILITIES
- Customer order process and SAP/ERP knowledge. – SD module
- Good communication skills with fluent in English
- Computer literate with good knowledge of using MS Excel
- Detail oriented, Hardworking, Process driven, Multi-tasking and work well under pressure
Key Skills
Customer serviceOrder processingSAPERPSD moduleCommunication skillsMS ExcelData entryOrder fulfillmentIssue managementDocumentationRecord keepingStatutory complianceDetail orientedMulti-tasking
Categories
Customer Service & SupportAdministrativeLogistics
Job Information
📋Core Responsibilities
The role involves managing customer enquiries, orders, and complaints while ensuring accurate data entry in SAP. You will also collaborate with functional departments to ensure timely order fulfillment and maintain statutory compliance.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
52202
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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