JOB DETAILS
Service Coordinator
CompanyCummins-Wagner Co Inc
LocationOxford
Work ModeOn Site
PostedSeptember 14, 2026
About The Company
Founded in 1960 by “Charlie” Cummins and “Chub” Wagner, Cummins-Wagner serves Maryland, Virginia, Washington DC, Delaware, West Virginia, and Pennsylvania with leading brands of compressors, pumps, and heat transfer equipment, offering system design, assembly, and aftermarket service and repair.
In 1985, Cummins and Wagner established an ESOP, selling the company to its employees. Today, 200 employee-owners are committed to delivering top-quality products and service.
Cummins-Wagner has grown through strategic acquisitions: Siewert Equipment in 2008 expanded our reach into New York; the EPS division launched in 2012 in West Chester, PA, designs and fabricates custom packaged systems for pressure boosting, heat transfer, and other industrial applications; J.L. Moore (2014) and EESCO Pump & Valve (2017) enhanced service capabilities in New York and Baltimore/DC.
In 2020, we acquired F.R. Mahony, extending our municipal water and wastewater solutions into New England. Thermoflo joined in 2024, strengthening hydronic heating and HVAC offerings in Pittsburgh. Most recently, Envirep (2025) expanded municipal capabilities across eastern & central PA, southern NJ, DE, MD, DC, northern VA, and eastern WV.
Headquartered in Annapolis Junction, Maryland, Cummins-Wagner is 100% employee-owned, combining the best products and expertise to serve customers across the Northeast, Mid-Atlantic, and beyond.
About the Role
Join our Team of Employee Owners!
Why work for a company when you can own it?
Cummins-Wagner is seeking a Service Coordinator at our Elizabethtown, PA location. Cummins-Wagner Company, Inc. is a 100% Employee Owned company and leader in the distribution and service of industrial and mechanical equipment.
Job Title: Service Coordinator
Salary Range: $20.00-$30.00 per hour
Department: Massachusetts Service
Location: Oxford MA
Reports To: Office Administrator
Job Overview:
The Service Coordinator fulfills a key role in a dynamic work environment including service call reception, quotation preparation, service scheduling & support, order entry, warranty coordination, and various other administrative functions. This position requires a motivated professional with a high degree of computer proficiency and administrative skills, with the technical aptitude to learn and support many aspects of our Service & Repair business. Essential characteristics include excellent customer service skills, teamwork, attention to detail, and the ability to balance priorities and adapt to changing circumstances.
Our most successful Service Coordinators:
- Possess superior communication and organizational skills
- Exhibit goal-oriented behaviors and time management principles
- Apply extensive attention to detail to all tasks
- Exude a customer-focused attitude
- Have the ability to resolve problems as they arise
- Telephone & email reception for incoming service calls
- Possess a High School Diploma, or equivalent
- Strong written and verbal communication skills
- Experience in a customer service role for mechanical equipment is a plus*
- Excellent computer proficiency is required; advanced Microsoft Excel preferred*
- College degree or administrative experience in a business environment preferred*
- Must be able to pass background and reference checks, as well as a drug test
Scope of responsibility:
- Serve as first point of contact for service customers
- Resolve customer issues and ensure high levels of customer satisfaction
- Communicate with service technicians to ensure that customer needs are met
- Facilitate service workflow from quoting through invoicing
- Process billings, charge-backs, and warranties
- Order parts for preventive maintenance service and repair jobs as required
- Maintain Service filing system
- Complete pre-qualification forms for customers
- Books hotel/motel for technicians as needed
- Schedule and dispatch to optimize technician utilization and workload balancing
- Update and maintain Service calendar
- Perform all other duties as assigned
Cummins-Wagner Competitive benefits package:
- Employee Stock Ownership Program
- Bonus Program
- Tuition and Certification Fee Assistance
- 401k Match
- Flexible Spending Account
- Comprehensive Health Insurance
- Life Insurance
- Short & Long-Term Disability Insurance
Our History: Founded in 1960 by "Charlie" Cummins and "Chub" Wagner, Cummins-Wagner began as a one-product, two-employee Company in a one-room office. Without a well-recognized brand product line, their commitment to customer service was the Company's impressive strength. This commitment to customer service allowed the Company to grow and attract significant product lines. Recognizing that ownership inspired the dedication that resulted in their customer-driven business's success, they established an ESOP* and sold the Company to their employees in 1985.
Today, the Company's strength comes from the product lines we represent and from the total dedication of over 250 Employee Owners to the principle of customer satisfaction. We appreciate the value of our impressive team and look forward to welcoming you!
*As an "ESOP" company with 100% of the common stock universally and exclusively owned by the Employee Stock Ownership Trust (ESOT), employees are motivated to work for the long-term success of the Company to a degree unmatched by those of our competitors. ESOP companies generally outperform non-ESOP companies. For more information on ESOPs, visit www.esopassociation.org.
Cummins-Wagner Co. Inc. is an Equal Opportunity Employer and does not discriminate based on race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law. Cummins-Wagner Co. Inc. is a 100% Employee-Owned Company.
Today, the Company's strength comes from the product lines we represent and from the total dedication of over 250 Employee Owners to the principle of customer satisfaction. We appreciate the value of our impressive team and look forward to welcoming you!
*As an "ESOP" company with 100% of the common stock universally and exclusively owned by the Employee Stock Ownership Trust (ESOT), employees are motivated to work for the long-term success of the Company to a degree unmatched by those of our competitors. ESOP companies generally outperform non-ESOP companies. For more information on ESOPs, visit www.esopassociation.org.
Cummins-Wagner Co. Inc. is an Equal Opportunity Employer and does not discriminate based on race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law. Cummins-Wagner Co. Inc. is a 100% Employee-Owned Company.
Key Skills
Customer ServiceService SchedulingQuotation PreparationOrder EntryWarranty CoordinationComputer ProficiencyMicrosoft ExcelCommunication SkillsOrganizational SkillsTime ManagementProblem SolvingAdministrative SupportTechnical AptitudeDispatchingInvoicing
Categories
Customer Service & SupportAdministrativeManufacturingLogistics
Benefits
Employee Stock Ownership ProgramBonus ProgramTuition and Certification Fee Assistance401k MatchFlexible Spending AccountComprehensive Health InsuranceLife InsuranceShort-Term Disability InsuranceLong-Term Disability Insurance
Job Information
📋Core Responsibilities
The Service Coordinator manages incoming service calls, schedules technicians, and prepares quotations to ensure efficient service workflow. They also handle administrative tasks such as order entry, warranty processing, and maintaining service records.
📋Job Type
full time
💰Salary Range
$20 - $30
📊Experience Level
0-2
💼Company Size
160
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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