Face Character Performer - Princess Sugar

Description

Princess Sugar is a seasonal Village Performer within the Creative & Performing Arts department, portraying Santa’s niece. The performer creates immersive guest experiences through character performance, storytelling, and interactive guest engagement while maintaining Princess Sugar’s established personality and bringing the magic of the NorthWoods to life.

Princess Sugar may be assigned to mascot or mascort duties based on department needs, training, and qualifications. The position requires performers to create fun, engaging, and family-friendly experiences while maintaining character integrity, Show Quality Standards, and SkyPark protocols.

This is a seasonal position requiring availability to work weekends, holidays, and peak-season dates during the holiday season.

Character-Specific Responsibilities

• Follow wardrobe protocols and properly care for assigned costumes, mascots, and accessories.
• Review the daily entertainment schedule and arrive prepared for assigned duties.
• Maintain Princess Sugar’s established personality, storyline, presentation, and character interaction standards.
• Learn and understand the Stories of the NorthWoods and applicable character backstories.
• Engage guests through approved character interactions, photos, performances, special moments, and other entertainment activities.
• Learn and perform assigned scripts, routines, and character interactions while appropriately improvising when needed.
• Use expressive body language, movement, and non-verbal storytelling when performing in mascot characters.
• Follow Face Character Protocols, Mascort and Mascot Protocols, Show Quality Standards, and other Creative & Performing Arts policies.
• Work effectively with other performers and maintain appropriate timing and coordination.
• May perform as a mascort or assist with mascot performances when assigned and properly trained.
• May assist with special events, ceremonies, and other entertainment activities.
• Attend all required training, rehearsals, and meetings.
• Report safety concerns, guest concerns, costume or equipment issues, or other problems to management.
• Perform other duties as assigned.

Character & Professional Conduct

• Maintain Princess Sugar’s character while performing and interacting with guests in designated guest-facing areas.
• Maintain appropriate professional boundaries with guests, particularly children.
• Follow SkyPark guidelines regarding guest interaction, physical contact, photography, and character interactions.
• Do not make inappropriate, offensive, or unapproved comments, gestures, or behavior while representing Princess Sugar or SkyPark.
• Break character when necessary for safety, emergencies, or as directed by management.
• Notify management of unsafe, inappropriate, or difficult guest interactions.

Working Conditions & Physical Requirements

• Safely wear assigned character costumes and accessories, which may affect visibility, hearing, ventilation, or movement.
• Be able to perform safely in large or close-fitting costumes.
• Stand, walk, dance, bend, and perform repetitive movements for extended periods.
• Work indoors and outdoors in varying weather conditions and temperatures.
• Work in crowded, noisy, and highly interactive guest environments.
• May perform in costumes for extended periods with required meal and rest breaks.
• May be required to handle props and other entertainment equipment.

Qualifications

• Energetic, flexible, and comfortable performing for guests of all ages.
• Strong guest service and communication skills.
• Ability to use movement, body language, and character expression to communicate effectively.
• Ability to learn and consistently perform character routines, scripts, storylines, and performance standards.
• Ability to work comfortably and appropriately with children and families.
• Ability to follow direction, protocols, and safety procedures.
• Strong teamwork, organization, and time management skills.
• Ability to work effectively in a fast-paced environment.
• Previous acting, dance, entertainment, mascot, or similar performance experience is a plus.
• Reliable attendance and punctuality.
• Ability to work assigned weekends, holidays, and peak-season dates as required.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

This job description is intended to describe the general nature and level of work performed by employees in this position. It is not an exhaustive list of all duties, responsibilities, qualifications, or working conditions. Duties may be modified based on operational needs.