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JOB DETAILS

Customer Service Representative | ONSITE (Pampanga)

CompanyNinja Partners LLC
LocationMabalacat
Work ModeOn Site
PostedSeptember 16, 2026
About The Company
Scaling up businesses is our expertise, allowing for companies to reach a greater impact on the market. We assist you in the great expansion of your visibility and reach, leading to an enlargement of your success by cleverly gaining you more clients. We currently have offices in Koh Phangan (Thailand) and Florianópolis (Brazil) giving the advantage of covering all time zones across the globe. Our services include: Cold Email Marketing - We verify a database of prospects, set up a cold email marketing campaign, and win leads for your business. LinkedIn Marketing - We build a database of potential customers, reach out to them via LinkedIn and evaluate interested leads. Account-Based Marketing - We create a list of highly targeted accounts and communicate through available channels. Content Creation - To build more trust and stay in the head of prospects we create educational and promotional content to post on Social Media, Blogs or Newsletters. Social Media Management - We manage your content and distribute it to social media platforms. We analyse the performance of the content and help establish a feedback loop between content creators and sales agents to better the ROI of your social media campaigns. Customer Support - We qualify and nurture leads to hand over to your sales agents and manage incoming support tickets of existing customers. Paid Advertising - We create, analyse and optimise your paid advertising campaigns on Google & Facebook. We boost your sales with highly qualified inbound leads. Sales Agents - Let us manage your entire sales process and build a team of sales agents that are always ready to sell your products and services. Staff Training - We train your staff to adapt to new standards in marketing, sales and support.
About the Role

Work Setup: Onsite at the Hideout, Clark, Pampanga

Start Date: ASAP

Schedule: 9PM - 6AM MNL (Must be flexible) | M-F

The Customer Service Representative II is responsible for handling customer inquiries via a maximum of two communication channels such as, phone, email, or chat and resolving customer issues in a timely and professional manner.

What does a day in the life of a Customer Service Representative II look like?

  • Responds promptly and professionally to customer inquiries via a maximum of two communication channels such as, phone, email, or chat
  • Provides in-depth information about products and services to customers
  • Resolves complex customer issues in a timely and efficient manner
  • Follows up with customers to ensure that their issues have been resolved to their satisfaction
  • Properly and accurately document customer interactions in the organization’s CRM 
  • Handle cases that require escalation to higher-level support or management and ensure they are resolved efficiently
  • Effectively manage high-pressure situations, maintaining professionalism and composure while resolving issues
  • Adhere to company policies and procedures
  • Meet or exceed performance targets for related KPIs 
  • Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
  • Collaborate with other departments as needed to resolve customer issues
  • Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
  • Perform other duties as assigned

What are the required qualifications of a Customer Service Representative II?

  • Minimum of 2 years of previous customer service experience, preferably in a call center environment
  • Strong communication skills, both verbal and written
  • Knowledge and experience with a CRM 
  • Proficient in using computers and various software applications
  • Strong problem-solving skills
  • Strong attention to detail

Ninja Perks and Benefits

  • Full-time employees
    • Competitive compensation
    • Adherence to government-mandated benefits
    • Retirement Savings Program with Company Matching
    • Life Insurance
    • HMO on day 1
    • Paid time off, birthday leave
    • Bonus and incentive plans
    • Opportunities for skills training and personal and professional development
    • Employee Referral Program
    • Beautiful office space (for onsite employees)
    • Free lunch provided daily (for onsite employees)

Fast-track your application and dive straight into your next big opportunity. Access your Instant Interview here: https://alpharun.com/i/jVbfDg7nSE-6EoncibjIx

Disclaimer: 

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer, and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

#supportninjajobs

Key Skills
Customer serviceCommunication skillsCRMProblem-solvingAttention to detailPhone supportEmail supportChat supportConflict resolutionTime managementProfessionalismData documentation
Categories
Customer Service & SupportAdministrative
Benefits
Competitive compensationGovernment-mandated benefitsRetirement Savings ProgramLife InsuranceHMO on day 1Paid time offBirthday leaveBonus and incentive plansSkills trainingPersonal and professional developmentEmployee Referral ProgramBeautiful office spaceFree lunch
Job Information
📋Core Responsibilities
The Customer Service Representative II handles customer inquiries via phone, email, or chat while resolving complex issues efficiently. They are responsible for documenting interactions in the CRM and maintaining high performance standards.
📋Job Type
full time salary
📊Experience Level
2-5
💼Company Size
17
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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