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JOB DETAILS

Reservation Executive

CompanyAccorHotel
LocationChennai
Work ModeOn Site
PostedSeptember 16, 2026
About The Company
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
About the Role

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

We are seeking a highly organized and customer-focused Reservation Executive to join our team in Chennai, India. As a Reservation Executive, you will play a crucial role in managing room reservations, maximizing revenue, and ensuring exceptional guest satisfaction.

  • Plan and coordinate room reservations to optimize occupancy and revenue
  • Implement effective selling techniques and strategies to maximize room sales
  • Prepare accurate forecasts, reports, and statistics on a timely basis
  • Respond promptly to customer inquiries and resolve issues efficiently
  • Maintain and update the corporate database with guest information and booking details
  • Collaborate with other departments to ensure smooth operations and guest satisfaction
  • Train and supervise reservation associates, delegating tasks as needed
  • Ensure adherence to company policies regarding discounts and corporate rates
  • Monitor and analyze market trends to adjust reservation strategies
  • Assist in developing occupancy forecasts for annual budgets
  • Handle VIP reservations and special requests with utmost care and attention

Qualifications

  • Degree/Diploma in Tourism or Hospitality Management
  • Minimum of 2 years of experience in a similar role within the hospitality industry
  • Excellent verbal and written communication skills in English
  • Proficiency in MS Excel, Word, and PowerPoint
  • Strong knowledge of reservation systems and hotel management software
  • Ability to work efficiently in a fast-paced, dynamic environment
  • Exceptional customer service skills with a focus on guest satisfaction
  • Analytical mindset with strong attention to detail
  • Ability to multitask and prioritize effectively
  • Team player with excellent interpersonal skills
  • Knowledge of additional languages is a plus
  • Job-Category: Sales & Marketing
  • Job Type: Permanent
  • Job Schedule: Full-Time
    • Key Skills
    Reservation managementRevenue managementCustomer serviceData analysisForecastingReportingTeam leadershipStaff trainingMS ExcelMS WordMS PowerPointHotel management softwareCommunicationMultitaskingProblem solvingMarket trend analysis
    Categories
    HospitalityCustomer Service & SupportSalesMarketingManagement & Leadership
    Job Information
    📋Core Responsibilities
    The Reservation Executive is responsible for managing room reservations to maximize occupancy and revenue while ensuring high levels of guest satisfaction. They will also oversee reservation associates, prepare accurate forecasts, and maintain corporate databases.
    📋Job Type
    full time
    📊Experience Level
    2-5
    💼Company Size
    101360
    📊Visa Sponsorship
    No
    💼Language
    English
    🏢Working Hours
    40 hours
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