Receptionist (Chinese-Speaking)

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Location: Radisson Blu Hotel Galadari Colombo
Department: Front Office

Overview:
We are looking for a friendly and professional Chinese-Speaking Receptionist to join our Front Office team. The ideal candidate should be confident in communicating with Chinese-speaking guests and committed to delivering excellent guest service.

Key Responsibilities:

• Welcoming our Guests with a warm, genuine smile and creating memorable first impressions.
• Assisting Guests with check-in, check-out, and other Front Office procedures.
• Communicating confidently with Chinese-speaking Guests and ensuring they feel comfortable and well supported.
• Responding to Guest requests and queries with a positive, can-do attitude.
• Working closely with other departments to ensure a seamless Guest journey.
• Supporting daily Front Office operations and keeping everything running smoothly.
• Creating memorable moments through friendly, personalised, and professional service.

• Previous experience in a similar Front Office/Reception role.
• Fluency in Chinese and English.
• Excellent communication and customer service skills.
• Professional appearance and positive attitude.