JOB DETAILS
Moxy Guest Service Manager- Hotel Experience required
CompanyMOXY ATLANTA DOWNTOWN
LocationAtlanta
Work ModeOn Site
PostedSeptember 16, 2026
About The Company
MOXY Hotels is Marriott’s newest brand, which had its debut in Milan, Italy in September 2014. MOXY HOTELS are designed to capture the rapidly emerging next-generation traveler. The brand combines contemporary, stylish design, approachable service, latest technology and, most importantly, an affordable price. It is the new way of travelling.
About the Role
Description
LBA Hospitality is hiring! Benefits available for this leadership position include: a quarterly bonus program, insurance, paid time off (PTO and holidays), 401k with Employer Match, Option to be paid daily with DailyPay, competitive wages, hotel discounts, and so much more!
The Guest Service Manager leads front desk and guest service operations, ensuring guests receive friendly, responsive service while maintaining company and brand standards.
Key Responsibilities
- Lead, train, coach, and develop guest service associates.
- Oversee front desk, lobby, and applicable hotel amenity operations.
- Resolve escalated guest concerns promptly and professionally.
- Review guest feedback and implement strategies to improve satisfaction scores.
- Manage schedules, payroll, inventory, supplies, and administrative responsibilities.
- Work with the General Manager to maintain staffing and expenses within budget.
- Ensure compliance with brand standards, company policies, and safety and security procedures.
- Maintain service recovery and communication logs.
- Support hotel operations as staffing needs arise.
- Perform other duties as assigned.
Requirements
Qualifications
- 1+ year supervising at least three associates.
- 2+ years of service industry experience.
- Strong leadership, communication, organization, and problem-solving skills.
- Experience with property management systems and basic computer applications.
- Ability to multitask and remain organized in a fast-paced environment.
- Must meet company security clearance requirements.
Physical & Scheduling Requirements
- Ability to push/pull up to 60 lbs. and lift/carry up to 30 lbs.
- Ability to stand/walk for extended periods, bend, stretch, and reach.
- Flexible availability, including nights and weekends.
- Periodic overnight travel may be required.
- This is an on-site, full-time position.
Key Skills
LeadershipStaff trainingGuest serviceConflict resolutionProperty management systemsSchedulingPayroll managementInventory managementCommunicationProblem-solvingMultitaskingOrganizationService recoveryBudget management
Categories
HospitalityManagement & LeadershipCustomer Service & SupportAdministrative
Benefits
Quarterly bonus programInsurancePaid time offHolidays401k with employer matchDailyPayCompetitive wagesHotel discounts
Job Information
📋Core Responsibilities
The Guest Service Manager leads front desk and guest service operations to ensure high standards of service and guest satisfaction. They are responsible for training staff, managing administrative tasks like payroll and scheduling, and resolving escalated guest concerns.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
1356
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
Apply Now →
You'll be redirected to
the company's application page