District Manager

Description

About the Company

Xclusive Services shares the same values as our customers when it comes to staffing and outsourced services. Our focus on quality performance, operational excellence, and reliability has allowed us to build long-term and scalable partnerships. Operating in 19 states, our seasoned management team has a comprehensive understanding of the hospitality industry, partnering closely with local property and brand leadership to ensure a transparent and optimized approach to staffing.  

We actively seek Team Members who embody our corporate values of People First, Service Obsessed, Chasing Excellence, Accountability, and Integrity to further our mission to make a positive impact in the lives of the individuals we serve. Our people thrive in a respectful, inclusive environment with many opportunities for development and advancement. 

Job Summary

The District Manager is accountable for the success of all assigned revenue goals and performance attainment throughout the designated geographic region on behalf of Xclusive Services. The position requires the ability to successfully expand market share with existing accounts, maintain excellent customer and team relationships while communicating cross-functionally across Human Resources, IT, Safety and Support (Workers’ Compensation), Finance, and Compliance. This position will be responsible for leading, mentoring, coaching, and holding their teams accountable to become unrivaled industry experts who deliver prompt and attentive customer service and team support .The District Manager position reports to the Regional Manager to support a subset of major hospitality partners and properties as part of the National Service Team within their immediate geographic region. 

Requirements

Essential Job Functions

District Operational Management % of Time Spent 60%

• Provide excellent customer service and customer relationships through timely follow-up and communication to all needs 
• Aligned with the growth strategy for their District, taking an active role in sales execution and partnerships with all levels of customer leadership 
• Prioritize revenue expansion opportunities, new and existing, in partnership with Director of Sales counterpart while adhering to internal sales policies and procedures 
• Full ownership of P&L throughout the District 
• Active participation in annual budgeting discussions 
• Manage and oversee District recruitment plan for all territories 
• Manage and minimize Safety and Support exposure within the District by meeting/exceeding safety standards and KPIs 
• Own satisfactory NPS and customer engagement survey participation 
• Accurate monthly/quarterly forecasting- have a true pulse on business health throughout the District 
• Play a key role in accurately pricing new and existing customer sales opportunities 
• Own current customer retention efforts, including QBR, contract renewals, escalations, and negotiations 
• Service multiple customers concurrently, meeting deadlines, and keeping organized records of interactions, requests, and opportunities 
• Develop and maintain positive business relationships with existing customers; investigates expanded business opportunities; works closely with service teams to meet customer needs 
• Play a key role in accurately pricing new & existing customer sales opportunities 
• Maintain a target list of 200 room or below hotel properties to be calling on and selling our services to partner with Area Managers to drive qualified applicants to the Company 
• Mentor, train, and manage all Area Managers 
• Maintain and circulate accurate contact information for all assigned properties to headquarters, sales, and service District leaders 
• Responsible for acquiring and sharing competitive information 
• Manage timely delivery of payroll and expense reimbursements (weekly) 
• Work with the marketing team to develop sales campaigns for existing and new accounts

Recruiting and Team Development % of Time Spent 20%

• Create a safe, unified, and motivated team environment, lead through excellent service practices, growth and development for all Team Members 
• All work to be done onsite at an assigned property 
• Present routinely for morning check-in, meetings, walk throughs, GM/property leader interactions, etc. with assigned service leaders within assigned District 
• Own the safety of each District Team Member, ensure safety training is taking place throughout District per policy 
• Complete all required Safety and Support training courses with urgent response to all reported and known incidents per operating policy and procedure 
• Create and manage the recruiting plan for the markets assigned including strategy and execution 
• Effectively manage all open order reports for all assigned markets 20% 

Cultural Leadership % of Time Spent 20%

• Assist in creating customer engagement activities and events 
• Ensure the entire team has coverage and flexibility to utilize all employee incentives (PTO, paid holidays, personal, sick days, leave, etc.) 
• Cultural leadership and participation 
• Directly supports and contributes to the Company’s mission to make a positive impact in the lives of the individuals we serve, by modeling our company’s core values 
• Comply with employment laws, regulations and guidelines as set forth by FLSA, FMLA, ADA, HIPPA, and other governing agencies. 
• Promotes and adheres to all occupational safety and health standards as required by OSHA, company policies, and other applicable regulatory agencies to ensure a safe and compliant work environment 
• Other duties to be performed, as assigned 

Required Abilities, Requirements, and Qualifications

• 3+ years of experience in related field required or similar role 
• 1+ years of supervisory experience 
• Comfortable working independently in Microsoft Office (365-PC), WhatsApp, text message platforms, travel and expense software 
• Must be willing and able to travel extensively (50%+ of the time to assigned market) 
• Must be available to work outside of business hours with constant communication to team (early/late day shifts, weekends, holidays, etc.) 
• Previous experience in hotel/hospitality on-site management (customer service, staffing, or service preferred) 
• Must have superior relationship building skills 
• Ability to meet firm deadlines and communicate effectively 
• Adaptable to learn new software platforms and systems 
• Applicants must be legally eligible to work in the United States and must not require current or future visa sponsorship 
• High School diploma required 
• Fluency in English required, bilingual in Spanish is a plus 
• Excellent listening, written, verbal, organizational, and interpersonal skills with the ability to work collaboratively with cross-functional teams, and customers 
• Hold a valid drivers’ license and have reliable transportation to commute to job site(s)/location(s) 
• Excellent listening, written, verbal, organizational, and interpersonal skills with the ability to work collaboratively with cross-functional teams, and customers 

Physical Demands

While performing the duties of this job must have the:

• Ability to lift and carry up to 50 lbs. occasionally and up to 25 lbs. frequently 
• Ability to push and pull objects weighing up to 25 lbs. as needed 
• Capability to reach overhead and extend arms for various tasks 
• Ability to bend, squat, and kneel required 
• Ability to operate tools, equipment, or machinery requiring fine motor skills 
• Ability to stand and walk for extended periods, up to 8 hours 
• Ability to work extended hours including nights and weekends 
• Work may be performed indoors and outdoors in various weather conditions, including heat, cold, rain, and wind 
• Reasonable accommodation may be made to enable individuals with disabilities or other qualifying reasons to perform the essential functions of this position  

Benefits

• Healthcare: Medical, Dental, Vision, Voluntary Life, Group Life, Voluntary AD&D, Short and Long-term Disability, Accident, Critical Illness, Hospital Indemnity insurance (effective the first day of the month following start date) 
• Paid Sick Time  
• Paid Holidays  
• Paid Personal Time Off 

An Equal Opportunity Employer

Xclusive Services is committed to a diverse and inclusive workforce and prohibits discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, family planning, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.