Guest Services Representative

Description

Position Title: Guest Services Representative

FLSA Classification: Non-Exempt, Part-Time

Pay Rate: $17.48 per hour

Adventure Science Center’s mission is to ignite curiosity, empower exploration, and cultivate deeper connections to the world of science.

POSITION OVERVIEW 

As a member of Adventure Science Center’s Guest Services team, the Guest Services Representative is expected to deliver consistent, quality service with enthusiasm, positive attitude, and respect to all ASC guests. This position is responsible for completing all front desk functions as trained and assigned.

KEY RESPONSIBILITIES  

• Welcome visitors and sell admission tickets, providing friendly, prompt, and accurate customer service
• Learn and understand how our exhibits work and how to utilize that knowledge to ensure that our visitors have a positive, unique, and fun experience
• Work as a team to ensure the lobby and front desk are clean and presentable to visitors
• Answer guest questions and help resolve concerns, both in person and via phone.
• Balance cash drawer at the end of each day
• Welcome and accommodate school and private groups
• Train for and work exhibit operations as needed
• Coat check and stroller rental as needed
• Proactively engage guests in personal, inspiring interactions while showing enthusiasm about ASC
• Perform core operational functions of guest safety and wayfinding
• Carry out emergency procedures and protocols for incidents when necessary
• Other duties as assigned 

Requirements

QUALIFICATIONS 

• Preferred previous guest relations experience
• Strong customer service skills
• Be able to work independently
• Possess strong communication and interpersonal skills
• Be reliable, flexible, and personable
• Willingness to take initiative and make decisions in customer service
• Must be capable of general physical movement, i.e., standing and bending throughout the day.

SPECIAL CONDITIONS  

• Must be at least 18 years old
• Availability to work peak days and hours, including a combination of weekdays, weekends, and holidays.
• First Aid/CPR/AED (Adult and/or Pediatric) certification preferred
• The work environment involves everyday risks or discomforts requiring normal safety precautions typical of such places as offices, meeting and training rooms, use of safe work practices with office equipment, avoidance of trips and falls, and observance of fire regulations.
• Typically, walking, standing, bending, and carrying light items (up to 20 pounds unassisted), and 50lbs assisted are required. At times, the employee may sit comfortably to do the work. Also, the employee must have manual dexterity, visual, and auditory acuity.
• Some repetitive motion is involved.

BENEFITS AND PERKS 

• Free onsite parking 
• 401(k) with Employer Match 
• Complimentary membership to Adventure Science Center 
• Free or discounted admission to local venues including The Nashville Zoo, The Frist Art Museum, Nashville Shores, Cheekwood Estate and Gardens, and more! 
• Employee Assistance Program (Free Counseling and Legal Services) 
• Eligibility for Public Student Loan Forgiveness 

HOW TO APPLY 

To be considered for this position, please submit a resume and contact information for three professional references.  

No phone calls, please. Due to the volume of applications received, we will only contact candidates selected for interviews. 

Adventure Science Center is an Equal Opportunity Employer. 

This is intended to be a description of the general nature and level of work to be performed. This position profile should not be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. These responsibilities and duties are subject to change at any time based on organizational needs.