JOB DETAILS
Field Executive-Personal Loan Hardship Assistance Unit
CompanyKotak
LocationJaipur Municipal Corporation
Work ModeOn Site
PostedSeptember 17, 2026
About The Company
About Kotak Mahindra Group:
Established in 1985, the Kotak Mahindra Group is one of India’s leading financial services conglomerates. In February 2003, Kotak Mahindra Finance Ltd. (KMFL), the Group’s flagship company, received a banking license from the Reserve Bank of India (RBI). With this, KMFL became the first non-banking finance company in India to become a bank – Kotak Mahindra Bank Limited.
The consolidated balance sheet of Kotak Mahindra Group is over 1 lakh crore and the consolidated net worth of the Group stands at 13,943 crore (approx US$ 2.6 billion) as on September 30, 2012.
The Group offers a wide range of financial services that encompass every sphere of life. From commercial banking, to stock broking, mutual funds, life insurance and investment banking, the Group caters to the diverse financial needs of individuals and the corporate sector. The Group has a wide distribution network through branches and franchisees across India, and international offices in London, New York, California, Dubai, Abu Dhabi, Bahrain, Mauritius and Singapore. For more information, please visit the company’s website at https://www.kotak.bank.in/en/home.html
Note: Our new toll-free number is 18004100.
SEBI registration details - https://www.kotak.bank.in/content/dam/Kotak/others/sebi-registration-details.pdf
About the Role
The Field Executive will be a key member of the Personal Loan-Hardship Assistance Unit, working directly with customers to assess their financial situations and provide tailored solutions. This role involves building strong relationships with customers, understanding their needs, and offering guidance and support throughout the hardship assistance process. The executive will collaborate with the bank's internal teams to ensure a seamless and efficient service.
Responsibilities
- Conduct thorough financial assessments of customers' situations to determine eligibility for hardship assistance.
- Offer personalized solutions and guidance to customers, explaining available options and potential outcomes.
- Maintain regular communication with customers, providing updates and ensuring a high level of customer satisfaction.
- Collaborate with internal teams, including credit and collections, to develop and implement effective assistance plans.
- Document and maintain accurate records of customer interactions, ensuring compliance with bank policies and regulations.
- Identify and address any potential risks or issues, and escalate them to the relevant teams as needed.
- Stay updated on industry trends, regulations, and best practices related to personal loan hardship assistance.
- Participate in training and development programs to enhance skills and knowledge in customer service and financial assistance.
- Represent the bank professionally and positively, upholding its values and reputation in the community.
Qualifications
- A bachelor's degree in a relevant field, such as finance, business, or economics, is preferred.
- Minimum 2 years of experience in a customer-facing role, preferably in the banking or financial services industry.
- Strong interpersonal and communication skills, with the ability to build rapport and trust with customers.
- Empathy and a genuine desire to help individuals facing financial challenges.
- Analytical skills to assess financial situations and make informed decisions.
- Proficiency in Microsoft Office or similar software for documentation and record-keeping.
- Ability to work independently and manage a caseload effectively.
- Flexibility to adapt to changing customer needs and bank policies.
- Excellent organizational skills and attention to detail.
- A commitment to continuous learning and professional development.
Key Skills
Financial assessmentCustomer serviceCommunication skillsInterpersonal skillsAnalytical skillsMicrosoft OfficeRecord-keepingProblem solvingRisk identificationRelationship buildingBanking regulationsConflict resolutionTime managementAttention to detailProfessionalism
Categories
Finance & AccountingCustomer Service & SupportAdministrative
Job Information
📋Core Responsibilities
The Field Executive conducts financial assessments to determine customer eligibility for hardship assistance and provides personalized guidance. They also collaborate with internal teams to implement assistance plans while maintaining accurate documentation and ensuring regulatory compliance.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
88063
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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