Facilitated Enrollment Specialist

Description

Title: Facilitated Enrollment Specialist

Position Type: Full-time, Non-exempt

Reports to: Facilitated Enrollment Coordinator

Base Location: Monticello

Schedule: Monday - Thursday 9am-3pm and Friday 9am-1pm

Pay Rate: $24.47/hr 

                                                                                    ****This position requires travel.****

About Independent Living, Inc.

Since 1987, Independent Living Inc. (ILI) has been increasing access, encouraging self-determination, and advocating for the rights of people with disabilities in the Hudson Valley, of New York. Following the traditional independent living (IL) model, the majority of ILI’s board and staff are individuals with disabilities and use personal, lived experience to support others in the community – turning perceived deficits into assets.

Why Work with Us?

• Join a mission-driven organization dedicated to building a barrier-free society and supporting independent living
• Be part of a collaborative workplace that embraces diversity and innovation, where every team member’s voice and lived experience are respected and valued
• Be part of an organization that champions inclusive hiring practices and actively welcomes individuals of all abilities, recognizing the value of both visible and non-visible disabilities
• Make a direct impact by helping individuals and families access critical healthcare coverage and benefits.
• Build meaningful relationships with community partners while serving as a trusted resource for Medicaid and Medicare enrollment assistance.
• Receive ongoing professional development, including support to obtain and maintain Facilitated Enrollment Specialist certification.

About the Role

The Facilitated Enrollment Specialist helps individuals navigate the Medicaid and Medicare enrollment process by providing education, application assistance, and ongoing support. This role combines direct client service, community outreach, and program administration to ensure individuals can successfully access and maintain healthcare coverage. The ideal candidate is compassionate, organized, and committed to empowering people through accurate information and personalized assistance.

What You’ll Do

• Assist individuals with Medicaid, Medicare, and other health insurance enrollment processes through phone, virtual, and in-person appointments.
• Guide consumers through application requirements, gather necessary documentation, and ensure timely and accurate submission of enrollment materials.
• Educate individuals on available healthcare coverage options and help them make informed decisions regarding their benefits.
• Conduct outreach and represent the organization at community events, partner agencies, and local organizations to increase awareness of enrollment services.
• Maintain accurate client records, activity logs, and reporting documentation in accordance with program requirements.
• Participate in ongoing training, certification activities, staff meetings, and statewide collaboration efforts to remain current on policy and program changes.

Requirements

The Ideal Candidate Will Have

• Experience with Medicaid, Medicare, public benefits, healthcare navigation, caregiving, advocacy, or related service programs.
• Strong interpersonal and communication skills with the ability to explain complex information clearly and compassionately.
• Proficiency with Microsoft Office, email, web-based applications, and data entry systems.
• Excellent organizational skills, attention to detail, and the ability to manage multiple priorities independently.
• Willingness and ability to complete state-sponsored Facilitated Enrollment Specialist certification training within the first 90 days of employment, if not already certified.
• A valid driver’s license and reliable transportation for community-based outreach and client meetings.

It Would Be a Plus If You Also Have

• A high school diploma or equivalent.
• Bilingual communication skills, particularly Spanish and/or American Sign Language (ASL).
• Experience working in community health, social services, healthcare enrollment, benefits counseling, advocacy, or application assistance programs.
• Knowledge of healthcare coverage programs, eligibility requirements, and enrollment processes.

Success in This Role Will Be Demonstrated Through

• Consistently assisting individuals in successfully completing Medicaid, Medicare, and related healthcare enrollment applications.
• Maintaining accurate, timely, and compliant client documentation and reporting.
• Building strong relationships with consumers, community partners, and referral sources.
• Achieving outreach and enrollment goals while delivering exceptional customer service.
• Staying current on program requirements and applying that knowledge to support informed consumer decision-making.
• Demonstrating professionalism, compassion, and a commitment to advancing equitable access to healthcare coverage.

Benefits available to you include:

• Paid holidays from the first day of employment
• Paid lunch break
• Paid time off
• 401(k) with company match
• Health, Dental and Vision insurance
• Flexible Spending Accounts (FSA)
• Company provided Life, AD&D and Short- and Long-Term disability insurance
• Voluntary insurances including Critical Illness and Hospital Indemnity 

We actively support an inclusive hiring process and encourage people with disabilities, visible and non-visible, to apply. If you require reasonable accommodation to support the application or onboarding process, please contact Latoya Merricks at (845) 674-7752.

ILI is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability status, veteran status, or any other characteristic or status protected by applicable law.

To apply, visit us at https://www.myindependentliving.org/careers/