JOB DETAILS
Front Desk Agent
CompanyIdeal Hospitality
LocationWilmington
Work ModeOn Site
PostedSeptember 17, 2026
About The Company
Guided by our core values, Ideal Hospitality strives to provide our guests with a superior experience within each lodging segment we operate. We are committed to creating an environment where our valued employees, associates, partners, and colleagues can reach their highest potential and achieve their goals.
About the Role
Description
As a Front Desk Agent at Holiday Inn Express - Wilmington Medical District, you’ll be the first friendly face our guests see. In this role, you’ll help create a welcoming experience by assisting guests with check-in/check-out, answering questions, managing reservations, and resolving concerns with professionalism and care.
Why Join Us?
- Healthcare Benefits
- Paid Time Off (PTO)
- Holiday Pay
- Employee of the Month Bonus
- Sign-On Bonus
- On-Demand Pay Access (access to earned wages before payday)
- Hotel Brand Employee Discounts
Responsibilities
- Welcome guests and assist with check-in and check-out
- Process payments and manage guest accounts
- Book, modify, and cancel reservations
- Answer guest questions and provide information about hotel amenities and local attractions
- Respond to guest requests and resolve issues in a timely, professional manner
- Maintain accurate guest records and reservation information
- Answer phones and respond to emails as needed
- Work closely with housekeeping and maintenance to ensure guest satisfaction
- Follow hotel safety, security, and privacy procedures
Requirements
Qualifications
- Must be 18 years of age or older
- Friendly and professional communication skills
- Strong customer service and problem-solving abilities
- Ability to multitask in a fast-paced environment
- Basic computer and phone skills
- Attention to detail and reliability
- Previous hotel or customer service experience is a plus, but not required
Join our team and help create memorable guest experiences every day!
Key Skills
Customer ServiceCommunication SkillsProblem-solvingMultitaskingComputer SkillsPhone SkillsAttention To DetailReliabilityReservation ManagementConflict Resolution
Categories
HospitalityCustomer Service & SupportAdministrative
Benefits
Healthcare BenefitsPaid Time OffHoliday PayEmployee Of The Month BonusSign-On BonusOn-Demand Pay AccessHotel Brand Employee Discounts
Job Information
📋Core Responsibilities
The Front Desk Agent is responsible for welcoming guests, managing check-in and check-out processes, and handling reservations. They also provide information about hotel amenities and resolve guest concerns to ensure a positive experience.
📋Job Type
full time
💰Salary Range
$14 - $16
📊Experience Level
0-2
💼Company Size
54
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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