✨ Our 2026 Hiring Report is out — see what 146,050 job postings say about getting hired.

Read the report →
JOB DETAILS

Director of Rooms

CompanyAccorHotel
LocationGold Coast
Work ModeOn Site
PostedSeptember 18, 2026
About The Company
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
About the Role

Company Description

208 rooms, a beach across the road, and a hotel that opened in June 2025 with the deliberate intention of not behaving like every other tower on the Glitter Strip. Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a “must” destination for locals or travellers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone.

We're after someone to lead the Rooms Division — Front Office, Guest Relations, Housekeeping and strategic support across departments

 

Job Description

What you'll actually be doing

•     Owning the guest journey end to end, with particular focus on arrival — the first ninety seconds set the tone for the whole stay

•     Building and holding the standards: spot checks, task checklists, service sequence, brand consistency across every touchpoint

•     Reading guest feedback properly — finding the pattern, building the action plan, presenting it to the exec team, closing the loop

•     Meeting and greeting VIP and loyalty guests personally

•     Setting and hitting the Rooms Division budget with the owners and Director of Finance — revenue, payroll, expenditure, market share

•     Driving the upsell strategy and the limousine operation as genuine revenue lines, not afterthoughts

•     Managing labour cost and productivity without letting standards slide, including on peak and special event days

•        Developing a large, culturally diverse team: reducing turnover, lifting engagement, removing the barriers that get in people’s way

•     Keeping everyone safe, every shift

What's on offer

•     A senior seat on the leadership team of a hotel still writing its own playbook

•     Competitive Salary

•     Accommodation discounts across Ennismore/Accor, meals on duty, parking, wellbeing]

Qualifications

What you'll bring

•     Senior Rooms Division leadership experience in a luxury or lifestyle hotel

•     Genuine commercial literacy — you can build a budget, read a P&L and explain a variance

•     Housekeeping depth, not just Front Office. This role needs both

•     The judgement to anticipate rather than react, and the intuition to spot what a guest wants before they ask

•     A leadership style that builds trust across a diverse team and holds a standard at the same time

•     Comfort operating in a lifestyle brand environment where personality is part of the product

  • Job-Category: Executive & Hotel Management
  • Job Type: Permanent
  • Job Schedule: Full-Time
    • Key Skills
    Rooms division managementFront office operationsHousekeeping managementBudgetingP&L analysisRevenue managementGuest relationsLeadershipStrategic planningTeam developmentUpsellingLuxury hospitalityCommercial literacyBrand consistencySafety management
    Categories
    HospitalityManagement & LeadershipCustomer Service & SupportFinance & Accounting
    Benefits
    Accommodation discountsMeals on dutyParkingWellbeing
    Job Information
    📋Core Responsibilities
    The Director of Rooms will oversee the entire guest journey and manage the Rooms Division, including Front Office, Guest Relations, and Housekeeping. They are responsible for driving revenue, managing budgets, and developing a high-performing, diverse team while maintaining luxury service standards.
    📋Job Type
    full time
    📊Experience Level
    10+
    💼Company Size
    101352
    📊Visa Sponsorship
    No
    💼Language
    English
    🏢Working Hours
    40 hours
    Apply Now →

    You'll be redirected to
    the company's application page