JOB DETAILS
Lead Client Service Representative
CompanyAHP - NEVADA LLC
LocationHenderson
Work ModeOn Site
PostedSeptember 19, 2026
About The Company
SAGE is one of the leading veterinary groups on the West Coast, providing business and clinical support services to 17 locations: SAGE Veterinary Centers, Veterinary Vision, Veterinary Specialists of Alaska, Yakima Pet Emergency Service, Mid-Columbia Pet Emergency Service, Advanced Veterinary Specialists, Animal Internal Medicine and Specialty Services, Arizona Animal Hospital, and two strategic partnerships with Adobe Animal Hospital and Central Texas Veterinary Specialty & Emergency Hospital. SAGE has practices across five states, including Alaska, Arizona, California, Texas, and Washington. Since its inception in 1992, SAGE has embodied a patient‐first philosophy and commitment to collaboration, leading to a reputation for delivering innovative veterinary medicine using the most advanced technologies available. To learn more about SAGE and our Community of Veterinary Hospitals, please visit SAGECenters.com
About the Role
Description
We are seeking an experienced and compassionate Lead Client Service Representative (CSR) with proven veterinary front-desk experience and leadership skills to join Seven Hills Pet Hospital. This role is designed for a confident, service-driven professional who excels in a fast-paced medical environment, leads by example, and is committed to delivering a consistently exceptional client experience at every interaction. This is a full-time position.
What We Offer
- Competitive compensation based on experience, $17-20/hour
- Employee pet care benefits and discounts
- Group health, dental, and vision insurance with company contribution
- 401(k) with company matching
- Paid time off
- Opportunities for professional growth and leadership development
- A supportive, team-oriented work environment
Position Summary
The Lead CSR serves as the primary support and resource for the Client Service team while working closely with hospital leadership, veterinarians, and technicians to ensure smooth daily operations at the front desk. This role combines hands-on client service with leadership responsibilities, coaching, and accountability.
Key Responsibilities
- Connect patients to doctors
- Lead and support the Client Service team to deliver consistent, high-quality client experiences
- Serve as a role model for professionalism, empathy, and hospital standards
- Assist with training, onboarding, and mentoring new CSRs
- Support scheduling, coverage coordination, and workflow efficiency at the front desk
- Address client concerns and assist with service recovery when needed
- Maintain accurate medical records, client communication, and payment processing
- Collaborate with hospital leadership to improve processes and client service outcomes
- Uphold hospital policies, procedures, and culture
Qualifications
- 1-2 years of experience as a Client Service Representative and/or Administrator in a veterinary setting required
- Previous leadership, training, or supervisory experience strongly preferred
- Excellent communication, organizational, and problem-solving skills
- Ability to multitask and remain calm in a busy, emotionally charged environment
- Strong computer skills and experience with practice management software
- A positive attitude, strong work ethic, and commitment to teamwork
If you are a motivated and experience veterinary leader who is passionate about client service and animal care, we would love to hear from you.
Apply today to join a team dedicated to excellence in veterinary medicine and client experience.
Key Skills
Veterinary front-desk operationsLeadershipTeam managementClient serviceStaff trainingOnboardingMentoringSchedulingWorkflow efficiencyMedical records maintenancePayment processingProblem-solvingMultitaskingCommunicationPractice management softwareEmpathy
Categories
HealthcareCustomer Service & SupportManagement & LeadershipAdministrative
Benefits
Competitive compensationEmployee pet care benefitsDiscountsGroup health insuranceDental insuranceVision insurance401(k) with company matchingPaid time offProfessional growth opportunitiesLeadership development
Job Information
📋Core Responsibilities
The Lead Client Service Representative manages daily front-desk operations while providing leadership, coaching, and support to the client service team. They ensure high-quality client experiences, maintain accurate medical records, and collaborate with hospital leadership to improve service outcomes.
📋Job Type
full time
💰Salary Range
$17 - $20
📊Experience Level
2-5
💼Company Size
198
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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