JOB DETAILS
Case Manager
CompanySCN
LocationWest Bloomfield Township
Work ModeOn Site
PostedSeptember 19, 2026
About The Company
USA Medigap Claims and Premium Reduction Network (USA MEDIGAP CPR ®)
Medicare Supplement Facilities Network: USA Senior Care Network offers Medicare Supplement carriers an opportunity to decrease the cost of Medicare Supplement insurance to existing Medigap policyholders by helping reduce the severity of premium rate increases. Our program is an excellent retention tool for carriers.
USA SCN owns the largest directly contracted Medigap facility network in the United States. Each of our contracted facilities has agreed to waive all or a portion of the Medicare Part A deductible. All carriers accessing the network are only required to place USA SCN’s logo on the policyholder ID cards and offer policyholders a premium credit in return for using USA contracted hospitals for their inpatient admissions.
USA Medicare Select
Medicare Select Facilities Network: USA Senior Care Network has entered into agreements to provide a national Medicare Select Network consisting of over 1,600 facility locations that have agreed to waive all or a portion of the Medicare Part A deductible. Select providers have been carefully chosen and fully credentialed. Medicare Select carriers can offer their insured members extensive network coverage through the use of USA Senior Care’s Network, the largest Medicare Select network in the country.
National Healthcare Alliance
Only hospital network with Part A waivers for standardized Medicare Supplement. Savings from waivers improves loss ratios. stabilizes rates. creates customer loyalty and helps carriers retain business. The USA SCN National Healthcare Alliance "helps keep costs down and reduce upward pressure on premium increases".
About the Role
Responsibilities/Qualifications
Position Summary
SCN is hiring a Case Manager to provide case management and discharge planning support to residents while building and sustaining strong working relationships across the local healthcare community. The ideal candidate brings a strong case management foundation paired with a background in home health or hospice sales/business development — someone who knows how to build trust with referral sources, represent SCN well externally, and keep referrals moving smoothly from first contact through admission.
Responsibilities
- Serve as the primary case manager for an assigned caseload — conducting assessments, building individualized care and discharge plans, and providing ongoing case management support from admission through discharge
- Build and maintain strong working relationships with hospital discharge planning teams, physicians, and other community referral sources to keep referrals flowing smoothly
- Serve as a trusted, responsive point of contact for referral partners — providing daily updates on pending referrals and following up promptly on new ones
- Identify and pursue opportunities to grow and strengthen SCN’s referral network, drawing on relationship-building and sales instincts developed in prior homecare or hospice business development roles
- Coordinate care conferences and communication among physicians, outpatient providers, family members, and support persons to build a plan the resident is realistically able to follow
- Prepare and present discharge summaries to insurance providers to help secure coverage authorization for continued care
- Maintain accurate, timely case documentation of assessments, coordination efforts, and care/discharge plans in compliance with regulatory requirements
Requirements
- Prior experience in homecare or hospice sales/business development strongly preferred — with a track record of building and growing referral relationships
- Background in case management and/or medical social work preferred
- Strong relationship-building and networking skills; comfortable representing SCN to hospitals, physician groups, and other external partners
- Solid organizational and case management skills
- Ability to set priorities, take initiative, and meet deadlines
- Good communication skills, diplomacy, and tact
- Good decision-making, conflict-resolution, and effective listening skills
- Ability to handle crisis, cope with job stress, and maintain confidentiality
- Ability to work a flexible schedule, including early mornings, nights, and weekends
- Demonstrated empathy for residents and the ability to work cooperatively to build a plan they are likely to follow
Benefits
- Full insurance package
- PTO
Key Skills
Case managementDischarge planningRelationship buildingBusiness developmentNetworkingCommunication skillsConflict resolutionDocumentationAssessmentCare coordinationEmpathyTime management
Categories
HealthcareSalesSocial ServicesManagement & Leadership
Benefits
Full insurance packagePaid time off
Job Information
📋Core Responsibilities
The Case Manager will oversee an assigned caseload, conducting assessments and developing individualized care and discharge plans. They will also serve as a primary point of contact for referral partners to ensure smooth transitions and growth of the referral network.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
8
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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