JOB DETAILS
IT Assistant
CompanyB-Global Tech
LocationMalaysia
Work ModeOn Site
PostedSeptember 19, 2026
About The Company
𝗕-𝗚𝗹𝗼𝗯𝗮𝗹 𝗧𝗲𝗰𝗵 𝗶𝘀 𝗮 𝘀𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘀𝗲𝗱 𝗲𝗻𝗴𝗶𝗻𝗲𝗲𝗿𝗶𝗻𝗴 𝗮𝗻𝗱 𝗮𝗿𝗰𝗵𝗶𝘁𝗲𝗰𝘁𝘂𝗿𝗲 𝗳𝗶𝗿𝗺 𝗳𝗼𝗰𝘂𝘀𝗲𝗱 𝗼𝗻 𝗺𝗶𝘀𝘀𝗶𝗼𝗻-𝗰𝗿𝗶𝘁𝗶𝗰𝗮𝗹 𝗮𝗻𝗱 𝗵𝗶𝗴𝗵-𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝗱𝗮𝘁𝗮 𝗰𝗲𝗻𝘁𝗲𝗿 𝗶𝗻𝗳𝗿𝗮𝘀𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗲 𝗮𝗰𝗿𝗼𝘀𝘀 𝗘𝗠𝗘𝗔 𝗮𝗻𝗱 𝗔𝗣𝗔𝗖.
With over 20 years of experience, we design and deliver sustainable, resilient and energy-efficient facilities that meet the highest international standards for reliability, scalability and operational performance.
Our integrated approach combines engineering precision with architectural design excellence, enabling us to develop solutions that are technically robust, environmentally responsible and aligned with long-term business objectives.
We support hyperscale, colocation and enterprise clients throughout the full project lifecycle — from concept design and technical advisory to detailed engineering and construction supervision.
Sustainability is embedded in every stage of our work. We prioritise energy optimisation, innovative cooling strategies and low-impact design to help our clients achieve operational efficiency while reducing environmental footprint.
With offices in Spain and Southeast Asia, our teams bring together global expertise and strong local execution capabilities, working alongside trusted regional partners to deliver complex projects with confidence and clarity.
About the Role
Misión
We are seeking a proactive and technically capable IT Assistant to support and maintain the organization's technology infrastructure. As the first point of contact for IT-related issues, you will provide technical support to employees, troubleshoot hardware and software problems, maintain IT systems and equipment, and help ensure smooth day-to-day IT operations. This role requires strong problem-solving skills, attention to detail, and the ability to communicate technical concepts effectively to non-technical users.This is an excellent opportunity for an aspiring IT professional to gain hands-on experience across a broad range of technologies, including technical support, systems administration, networking, and IT security. You will play an important role in maintaining a reliable, secure, and efficient IT environment while supporting users across multiple departments and contributing to the organization's overall operational success.
What will be your responsibilities?
System Setup & Administration- Prepare, configure, and deploy laptops and IT equipment for new hires, ensuring all required software, user accounts, permissions, and system settings are ready prior to onboarding.
- Install, configure, and maintain computers, laptops, operating systems, software applications, printers, phones, and other peripherals.
- Implement software installations, upgrades, and patches, and troubleshoot performance issues.
- Manage user accounts, email accounts, passwords, permissions, and system access across various platforms.
- Assist with workstation setup and deployment of new IT equipment.
- Provide first-line technical support for computers, laptops, printers, networks, email systems, and other IT-related equipment.
- Troubleshoot and resolve hardware, software, internet, Wi-Fi, and basic networking issues.
- Respond to user support requests and ensure timely resolution of technical issues.
- Perform routine system maintenance, including updates, security patches, backups, and basic data recovery activities.
- Monitor and maintain network infrastructure and IT equipment to ensure optimal performance and reliability.
- Conduct regular inspections, maintenance, and troubleshooting of IT assets.
- Support the implementation and maintenance of IT security measures and best practices.
- Identify potential system vulnerabilities and recommend improvements to enhance security and operational efficiency.
- Ensure the confidentiality and security of company information and systems.
- Analyse user and departmental requirements to identify opportunities for process improvement and increased efficiency.
- Collaborate with internal departments and IT team members on projects and technical initiatives.
- Provide cross-functional technical support as required.
- Maintain accurate records of IT assets, inventory, licenses, and support activities.
- Create and update technical documentation, user guides, and standard operating procedures.
- Document incidents, troubleshooting activities, system changes, and resolutions through help desk or ticketing systems.
This is the profile we are looking for
Education- Bachelor's Degree in Information Technology, Computer Science, or a related field.
- 1 to 3 years of experience in an IT Support, Help Desk, Service Desk, or similar technical support role is preferred. Fresh graduates with strong technical knowledge and a willingness to learn are encouraged to apply.
- Experience with help desk ticketing systems and IT service management (ITSM) processes is an advantage.
- Exposure to enterprise IT environments and providing technical support to users across multiple departments is an advantage.
- Strong knowledge of Windows and macOS operating systems, including installation, configuration, maintenance, and troubleshooting.
- Good understanding of computer hardware, peripherals, and basic networking concepts and protocols.
- Experience with Microsoft 365 administration and support, including Outlook, Teams, SharePoint, and Exchange Online.
- Knowledge of enterprise backup and recovery procedures.
- Familiarity with system monitoring tools and IT infrastructure maintenance.
- Experience managing user accounts, permissions, and access controls across various systems.
- Understanding of IT security principles, malware protection, endpoint security, and data protection practices.
- Excellent written and verbal communication skills in English, with the ability to communicate technical information clearly and effectively.
- Strong problem-solving and analytical abilities with the capability to diagnose and resolve technical issues efficiently.
- Excellent interpersonal and communication skills
- Strong ability to work effectively with employees at all levels.
- Ability to prioritize tasks, manage multiple responsibilities, and work independently.
- High level of professionalism and ability to maintain confidentiality.
Our benefits
- Hybrid working arrangement – 2 days in the office, with the remaining 3 days working from home
- Company-provided laptop and accessories
- Medical & Outpatient benefits
- Hospitalization insurance
- Annual leave – starting from 18 days per year
- Performance-based annual bonus (based on KPIs)
- Annual salary increment
- Training and development opportunities to support your career growth
About us
B-Global Tech offers engineering, architecture and consulting services for data centers, telecommunications and IT infrastructures, with an emphasis on innovation and application of cutting-edge technologies, as well as the implementation of new strategies for sustainable construction.Our main objective is to bring value to our clients, offering a comprehensive approach to architecture and engineering, combining international experience, local understanding and specialized knowledge.
With more than 20 years of experience and international presence, the trust our clients have placed in B-Global Tech has made us a reference in the design and implementation of data centers.
We have offices in Spain, Singapore, Malaysia, Thailand and Japan, and we have a multidisciplinary team of more than 130 engineers and architects.
Key Skills
Technical supportSystems administrationNetworkingIT securityWindowsMacOSMicrosoft 365Hardware troubleshootingSoftware installationHelp deskITSMBackup and recoveryUser account managementCommunication skillsProblem-solvingDocumentation
Categories
TechnologyCustomer Service & SupportSoftwareConsultingAdministrative
Benefits
Hybrid working arrangementCompany-provided laptop and accessoriesMedical benefitsOutpatient benefitsHospitalization insuranceAnnual leavePerformance-based annual bonusAnnual salary incrementTraining and development opportunities
Job Information
📋Core Responsibilities
The IT Assistant will provide first-line technical support, troubleshoot hardware and software issues, and manage system setups for new hires. Additionally, the role involves maintaining network infrastructure, ensuring IT security compliance, and documenting support activities.
📋Job Type
permanent employee
📊Experience Level
0-2
💼Company Size
151
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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