JOB DETAILS
Custom Cake Order Specialist
CompanyKatella Deli
LocationLos Alamitos
Work ModeOn Site
PostedSeptember 21, 2026
About The Company
Welcome to Katella Bakery, Deli and Restaurant, a landmark institution in Los Alamitos for over 50 years. Started by our parents, Sam and Shirley, who came to America from Eastern Europe in search of a better life. We continue their tradition of authentic family style meals and fresh baked rye, challah, cakes and pastries. All of our items are prepared in house including our corned beef and pastrami. Today, Sam’s initial recipes live on in the hands and hearts of our expert bakers. A portion of the original mother dough still starts each and every loaf we bake. Many of our traditional meals are Shirley’s original recipes; Matzo Ball Soup,Potato Latkes, Sweet and Sour Cabbage, and Chicken Soup. Whether you are here for one of our signature meals, or for the best Pastrami Sandwich around, you can be assured that quality, care, and great taste are in every bite.
About the Role
Description
Katella team members will be ambassadors of the Katella brand and are expected to always provide the highest level of hospitality to our guests. All team members are expected to be committed to being part of a growing company, maintaining a professional demeanor while remaining personable and welcoming to our guests.
Katella’s mission is to create a memorable and thoughtful dining experience for every guest who walks through our doors while providing the highest-quality products at the best possible value.
Essential Duties and Responsibilities
- Take orders for cakes, baked goods, and catering services.
- Answer phone calls and provide information about bakery and deli products.
- Assist guests with questions about products, ingredients, and special orders.
- Prepare and accurately record special orders to meet guest expectations.
- Maintain a clean, organized, and well-stocked work area.
- Provide friendly and attentive service to guests, creating a positive experience.
- Work with team members to support daily bakery, deli, front-of-house (FOH), and back-of-house (BOH) operations.
- Maintain a positive, professional, and flexible attitude while promoting teamwork.
- Communicate respectfully and effectively with coworkers, supervisors, and management.
Requirements
- Strong communication and customer service skills.
- Excellent organization skills and ability to multitask.
- Ability to work calmly and efficiently in a fast-paced environment.
- Ability to prioritize tasks and manage time effectively.
- Knowledge of bakery products and ability to explain ingredients when requested.
- California Food Handler Card required
- Must be available to work mornings, evenings, weekends, and holidays.
Key Skills
Customer ServiceCommunicationOrganizationMultitaskingTime ManagementFood HandlingBakery Product KnowledgeTeamworkProfessionalism
Categories
Customer Service & SupportFood & BeverageRetailHospitality
Job Information
📋Core Responsibilities
The Custom Cake Order Specialist is responsible for taking orders for cakes and catering services while providing high-quality hospitality to guests. They must also maintain a clean work environment and collaborate with front-of-house and back-of-house teams to ensure smooth operations.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
52
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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