Virtual Relationships Representative

Summary:

• Assist members with accounts, transactions, and financial products through the Virtual Services Center.
• Open accounts and process loans from application through closing and disbursement.
• Provide knowledgeable, professional service while identifying member needs and appropriate solutions.
• Collaborate with other departments to ensure a seamless member experience.

Role:

To assist members and potential members with their Credit Union needs via our centralized Virtual Services Center. Provide information, assistance, education, and a full range of products and services through the various channels offered to members and potential members. Open accounts, professionally handle the members’ daily needs, conduct loan interviewing, loan processing, loan closing, and loan disbursal. Work as a team with other credit union departments to create a seamless experience for members.

Knowledge and Skills:

Experience: Three years to five years of similar or related experience.

Education: (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.

Interpersonal Skills: Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Other Skills:

1. Have above average listening and communication skills.

2. Well organized and attention to detail.

3. Must be able to operate related computer software and business equipment.

4. Professional in appearance, dress, and attitude is a must.

5. Interviewing skills and techniques.

6. Be able to handle multiple, conflicting deadlines and projects.

7. Ability to generate essential reports, interpret data, and calculate ratios including the resolution of problems and incorrect information.

8. Working knowledge of lending analysis techniques.

9. Recognize acceptable forms of income verification and calculate personal income; including self-employed individuals and income based on individual tax returns.

10. Properly identify acceptable forms of personal identification, with an awareness of possible fraud and/or forgery.

11. Have knowledge of the fundamentals of the financial industry, including the basic processes of other credit union departments and branches.

12. Ability to work as a member of a team while embracing the credit union philosophy, mission, and values.