Housekeeper/Room Attendant

Description

Our Housekeeping team plays a key role in driving operational and service excellence across the entire property by ensuring that Laundry and Housekeeping services consistently support exceptional guest experiences, financial performance, long-term business goals, and the overall success of the property.

Exceptional Hospitality Starts with You!

Picture yourself brightening someone’s day. When you join our Hotel's team, that’s exactly what you’ll do every time you come to work! As a Room Attendant, you’re not just ensuring the cleanliness of guest rooms – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

POSITION SUMMARY

The Room Attendant reports directly to the Assistant Housekeeping Manager. This highly visible position provides a strong presence throughout the hotel and active engagement with hotel guests. The Room Attendant is responsible for supporting the hotel’s day-to-day laundry and housekeeping operations by ensuring consistency in room cleanliness, availability, and presentation to guests.

• Keep guest rooms spotless: Clean and tidy assigned rooms, including making beds, cleaning bathrooms, dusting, vacuuming, and performing deep cleaning tasks as needed
• Replenish linens and amenities: Replace bed linens, towels, and guest essentials as needed
• Manage supplies: Stock, maintain, and transport the housekeeping supply cart daily
• Delight our guests: Respond to guest requests promptly and courteously
• Manage waste disposal: Dispose of trash and recyclables in designated areas
• Support equipment and property maintenance: Identify and report any repair needs or maintenance deficiencies to ensure a well-kept property
• Ensure an orderly workspace: Keep all designated areas clean, neat, and organized, including assigned offices, desks, supply rooms, and storage carts to ensure efficient hotel operations
• Delight our guests: Greet guests warmly, answer questions, respond courteously to guest requests, deliver requested items, and resolve laundry and housekeeping service requests promptly
• Handle special projects: Perform periodic deep cleaning tasks as needed or required by brand standards, such as flipping mattresses, moving furniture, waxing floors, shampooing carpets, and cleaning storage carts and closets

Requirements

• Must have reliable transportation to and from work
• Must report to work on time
• Must be present and able to work all shifts on-site
• Must have open availability Monday-Sunday and be available to work weekends
• Must be able to work the necessary hours and a rotating schedule to meet the operational needs of the business, including days, weekends, holidays and key events
• Must be at least 18 years old
• Must be currently eligible to work in the United States of America and able to present required identity and employment authorization documents as required to complete the Form I-9, Employment Eligibility Verification, on the first day of employment.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.

KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the knowledge, skills and abilities and be able to explain and demonstrate they can perform the essential functions of the job, with or without reasonable accommodation, or using some other combination of knowledge, skills, and abilities.

AVAILABILITY

Double Tree Bloomington Minneapolis South operates seven days a week, 24 hours a day. At times it may be necessary to move you from your accustomed work day, to include Holidays, or time of work if business or task assignments demand. In addition, it should be understood that business needs determine the amount of hours per week that you will work and that hours may fluctuate each week based on the needs of a 24/7 operation, including days, nights, overnights, weekends, and holidays.

BENEFITS & PERKS

• Vacation and Personal/Sick Days
• Paid Holidays
• *Local 17 Union Benefits: Health insurance, Dental & Vision Coverage, and 401(k) Retirement Savings Plan
• Employee Referral Bonus Program

DISCLAIMER

This job summary is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept an offer of employment for this position, you will be employed by a franchisee and not by Hilton. You will not be eligible for compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee. This position is subject to the terms and provisions of a Collective Bargaining Agreement between UNITE HERE Local 17 and Double Tree Bloomington Minneapolis South.