JOB DETAILS
Guest Service Agent (Hotel Receptionist)
CompanyAccorHotel
LocationNewcastle
Work ModeOn Site
PostedSeptember 22, 2026
About The Company
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
About the Role
Company Description
Ibis Budget Newcastle is looking for a Guest Service Agent to join this ever thriving and exciting environment. Ibis Budget Newcastle has 79 Rooms located on the corner of Thomas Street and Lake Road in the suburb of Wallsend, the hotel is a perfect one stop destination when traveling through to Sydney, Hunter Valley or as respite heading towards Brisbane. At Ibis Budget Newcastle our reception is our un-official director of first impressions! You lead with making every person feel welcome and create memorable experience, right from GO!
Job Description
- Provide personalised service and a memorable experience for our guests – every guest, every interaction, every day.
- Be an advocate of ALL: Accor’s loyalty program to non members
- Checking guests in and out Maintaining accurate guest accounts
- Taking bookings, providing helpful information & entering reservations
- Answering guests queries in a timely and efficient manner.
- Addressing guest requests and handling guest complaints in a positive manner.
- Liaise with inter departments to assist guest and advise of room moves
- Roster includes working morning, afternoon, evening and overnight shifts
Qualifications
- Previous hotel front office reception experience preferable
- Professional telephone manner and exceptional customer service skills
- Excellent communication, interpersonal and time management skills
- A friendly and positive can-do attitude who enjoys working in a team
- Previous experience Opera desirable not essential
Additional Information
What is in it for you:
- ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage,
- Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.
Key Skills
Customer serviceCommunicationInterpersonal skillsTime managementTelephone mannerOperaReservation managementGuest relationsProblem solvingTeamwork
Categories
HospitalityCustomer Service & SupportAdministrative
Benefits
Employee benefit cardDiscounted rates in Accor worldwide on accommodationDiscounted rates in Accor worldwide on food and beverage
Job Information
📋Core Responsibilities
The Guest Service Agent is responsible for providing personalized service, managing guest check-ins and check-outs, and handling reservations. They also act as an advocate for the loyalty program and assist with guest inquiries and complaints.
📋Job Type
part time
📊Experience Level
0-2
💼Company Size
101560
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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