Front Desk Manager (Part Time)

Description

ORGANIZATION: Friends of Switchpoint is a non-profit organization that has been serving those individuals, families and veterans experiencing poverty and homelessness since 2014. 

OUR MISSION:??To empower families and individuals in need by addressing the underlying causes of their poverty and providing each client with a personalized, comprehensive plan that supports them on their journey to self-sufficiency and the opportunity to contribute to the community. 

OUR VISION: We believe each individual has worth and value. Change occurs when people are treated with respect and dignity, empowered with skills and resources to better their circumstance. 

CULTURE VALUES:

• Kindness – Remember Kindness is Contagious! 
• Connection – It is why we are here and what gives purpose & meaning to life! 
• Kinship – We want you and those we serve to feel a sense of Belonging. 
• Self-Worth – Treat people the way they can become w/True Value & Worth! 
• Self-Reliance – Learn your role and take initiative!! We want “Fishermen”! 

GUIDING PRINCIPLES:?

• Kindness: To demonstrate compassion and respect for all people. 
• Leadership: To lead by example, developing, promoting, and sharing innovative ideas and programs to help those experiencing homelessness. 
• Transparency: To be open and honest in our relationships. 
• Authenticity: To do what we say we do. 
• Positive Influence: To judge our effectiveness by the extent to which individual lives are saved and improved by the positive experience of the people we influence. 

Golden Rule: To treat all people as we ourselves would wish to be treated. 

OUR MOTTO:  It Takes All of Us to End Homelessness. 

Job Summary: The Point by Switchpoint is a permanent supportive housing community dedicated to providing stable and reliable housing for low-income and unsheltered individuals. Our goal is to offer a supportive environment with wrap-around concierge services that cater to the unique needs of each guest. 

The Front Desk Manager is responsible for hiring, training, and leading the tenant support staff. They serve as a role model for the Switchpoint model, embodying our culture and values. By leading through example, they foster a positive and productive environment for both staff and tenants. The Front Desk Manager works to enhance tenant satisfaction while ensuring compliance with facility rules and capabilities. Shifts include working 4 pm-midnight; Sunday- Wednesday or Wednesday- Saturday

Requirements

Job Responsibilities:

• Assist the Property Manager in overseeing daily facility operations.
• Conduct regular check-ins with tenant support staff. 
• Ensure staff and tenant compliance with policies and procedures. 
• Report maintenance issues to the maintenance team and Property Manager. 
• Address tenant complaints, de-escalate when necessary, and involve the Property Manager as needed. 
• Schedule staff to ensure shift coverage, minimizing overtime. 
• Collaborate with the case management team to support tenant progress and well-being. 
• Hold tenants accountable to lease agreements and issue warnings as needed. 
• Assist with quick turnover of rooms and filling vacancies efficiently. 
• Support other departments to ensure smooth facility operations. 
• Cover shifts as necessary due to staffing vacancies. 
• Maintain inventory of property supplies and ensure accurate ordering. 
• Hire and train tenant support staff. 
• Assist with activities and functions to enhance tenant satisfaction. 
• Aid Property Manager with budgetary concerns. 
• Be accountable for the tenant support team’s performance. 
• Respond to audits to drive continuous improvement. 
• Report critical incidents immediately to the Regional Director. 
• Perform other duties as assigned by the Regional Director or Property Manager relevant to facility operations. 

Qualifications:

• The ideal candidate is an experienced and highly skilled hospitality professional with exceptional management abilities and extensive hands-on experience. Available to work as needed, including weekends, holidays, and evenings. 
• Excellent communication and customer service skills. 
• Strong problem-solving abilities, capable of making quick and informed decisions. 
• Proficiency in Microsoft Office and point of sale (POS) software, with the ability to quickly learn new software. 
• 2+ years of experience in the hospitality or human services industry, preferably with experience serving low-income to extremely low-income individuals with compassion. 
• 1+ years of management experience. 

Full-Time Employee Benefits:

• (Eligible 1st of Month after 60-days) 
• Medical 
• Dental 
• Vision 
• Life & Disability 
• 401k 
• EAP (Employee Assistance Program) 

Compensation

Wage range between $18 - $23/hourly 

Full-Time Position 

Switchpoint offers a benefits package that includes Medical/Vision/Dental, Transportation Allowance, Paid Time Off, 401k for Full-Time employees

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We value a diverse workforce.