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JOB DETAILS

Technical Support & Implementation Specialist

CompanyReliance Relocation Services Inc
LocationChicago
Work ModeOn Site
PostedSeptember 23, 2026
About The Company
RELO Direct®, Inc. puts thought leadership into action. We are a full-service relocation management company offering a wide range of global mobility management services to support clients with employees on the move in both the private sector as well as with U.S. government agencies. With industry experience dating back to 1992, RELO Direct® has the systems, processes, and people in place to exceed your relocating employee expectations, and consistently contain costs for our clients. We offer a comprehensive portfolio of program management, departure, and destination services on a global basis. We have established a culture of learning and listening, and our customer-focused approach has resulted in our being recognized as #1 in Data Security (average score and net satisfaction); Value (average score and net satisfaction); and Culture (net satisfaction), the 17th Annual Relocation Manager's Survey© Relocation Management Companies conducted by Trippel Survey & Research, LLC. Our core values - Collaboration, Leadership, Excellence, Accountability, and Respect - are the basis for our actions and support our goal of providing unparalleled service. RELO Direct® is dedicated to delivering the finest customer service experience. We will achieve sustainable growth and profitability by providing our clients the highest quality employee mobility services available today, while continually challenging ourselves to offer innovative cost containment solutions. Our mission is accomplished through superior industry knowledge, our consultative approach to conducting business, and a flat business model that promotes accessibility to clients and relocating employees.
About the Role

Description

We are looking for a Technical Support & Implementation Specialist to join our Technology team and serve as a primary technical resource for our global network of members, external data providers, and technology partners.

This role combines technical support, customer communication, and implementation coordination across our LeadingRE, Luxury Portfolio, and Commercial programs. You will work directly with members' technical contacts, and data providers — investigating issues, explaining solutions, and coordinating next steps through resolution.

The ideal candidate has excellent customer service and communication skills, technical curiosity, and strong problem-solving abilities. You do not need to be a developer, but you should understand how systems work and enjoy digging into data to become a subject matter expert in the technology and processes you support.


This job Is located in our Chicago HQ where we work a hybrid schedule.


Responsibilities include:

  • Serve as the primary technical point of contact for members, data providers, and technology partners across the LeadingRE, Luxury Portfolio, and Commercial programs — providing responsive, professional support and clear communication to both technical and non-technical audiences.
  • Own end-to-end management of property data and technical support issues, from initial identification through troubleshooting, escalation, resolution, and member communication.
  • Manage the technical onboarding of new members, coordinating the setup, testing, validation, and launch of property data feeds with members, MLSs, data providers, and internal technology teams.
  • Serving as the internal subject-matter expert and first resource for questions about member property feeds, listing display, and syndication.
  • Developing a comprehensive understanding of the data-feed landscape across the network — feed sources, providers, integrations, known issues, and member-specific configurations.
  • Reviewing XML, JSON, and other structured data formats to diagnose feed issues.
  • Maintaining accurate tracking and reporting of implementations, issues, outages, escalations, and resolution status for internal teams and leadership.
  • Maintaining documentation of feeds, technical configurations, and troubleshooting procedures as a reliable internal knowledge base.


Requirements

Qualifications

  • Excellent customer service and communication skills.
  • Strong problem-solving, investigative, and organizational skills.
  • Ability to manage multiple issues and projects while maintaining attention to detail.
  • Curiosity and willingness to learn unfamiliar systems, technologies, and data.
  • Ability to communicate effectively with both technical and non-technical audiences.
  • Comfort working with structured data such as XML or JSON.
  • Experience with technical support, implementation, customer success, technical operations, or a similar customer-facing role.

Preferred Qualifications

  • Bachelor’s degree 
  • Experience with APIs, data feeds, integrations, SFTP, or databases/SQL.
  • Experience with Jira or similar ticketing/project-management tools.
  • Familiarity with authentication or SSO.
  • Real estate, MLS, RESO, listing data, or property technology experience.

Salary and Company Benefits

Salary Range: $60,000 - $80,000

The Company provides a comprehensive benefits program, including paid time off, short- and long-term disability coverage, life insurance, medical, dental, and vision insurance, and a 401(k) plan.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by applicable law.



This job description does not state or imply that these are the only duties to be performed by the employee in this position. Employees may be required to follow other job-related instructions and perform other job-related responsibilities as requested by their manager.



Key Skills
Technical supportImplementation coordinationCustomer serviceProblem-solvingData analysisXMLJSONAPIData feedsSQLJiraProject managementSSOAuthenticationCommunicationTroubleshooting
Categories
TechnologyCustomer Service & SupportData & AnalyticsSoftware
Benefits
Paid time offShort-term disability coverageLong-term disability coverageLife insuranceMedical insuranceDental insuranceVision insurance401(k) plan
Job Information
📋Core Responsibilities
The specialist serves as the primary technical point of contact for members and data providers, managing property data feeds and technical support issues. They are responsible for onboarding new members, coordinating system launches, and maintaining documentation for internal knowledge bases.
📋Job Type
full time
💰Salary Range
$60,000 - $80,000
📊Experience Level
2-5
💼Company Size
45
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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