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JOB DETAILS

Bilingual Credit and Collections Representative

CompanyStaples Inc.
LocationRichmond
Work ModeRemote
PostedSeptember 23, 2026
About The Company
For nearly 40 years, Staples has been a trusted leader in delivering end-to-end workplace solutions for consumers and businesses of all sizes across a broad range of industries. The company provides a comprehensive portfolio of products, strategic solutions, and services including print and marketing, shipping, technology, and travel. Its specialized assortment includes high-quality office supplies, janitorial products, technology, furniture, and breakroom essentials, all supported by best-in-class supply chain capabilities and a dedicated team of experts committed to making the workday easier. Headquartered near Boston, Massachusetts, Staples operates throughout North America via direct B2B sales, e-commerce, and more than 900 retail stores. To learn more, visit your local U.S. Staples store, download the Staples app, explore Staples.com or StaplesBusiness.com, or follow @Staples on social media.
About the Role

Some of what you will do:

Responsible and accountable for collection activity, credit analysis and assessment of risk with credit accounts. Additional responsibilities include relationship management, negotiation, reporting and improved communication. 

 

Specifically, You Will:

  • Collect and follow up aged accounts receivable, monitor payment trends and carry out corrective measures for overdue accounts as required. 

  • Ensure the customer operates and maintains the credit account within terms and conditions of sale/service or contract. 

  • Serve as the contact/liaison for the assigned account portfolio. 

  • Review/recommend credit limits to increase/decrease, suspend/reinstate credit privileges Communicate/escalate credit concerns as required with accounts that present credit risk/loss, require credit hold or third-party collection. 

  • Maintain detailed collection/credit system notes for all account activity and maintains credit history files. 

  • Coordinate timely resolve with Customer Care, Sales and/or Operations for account issues that may include but are not limited to, disputed deliveries, returns and credits. 

 

Some of what you need:

  • Post Secondary Education.

  • University Degree or College Diploma would be an asset.

  • CCP Designation or related courses would be an asset.

  • `4-6 years prior related experience.

 

Physical demands/working conditions:

  • Remote environment.

Some of what you will get:

  • Associate discount

  • Health and Dental benefits

  • RRSP/DPSP

  • Performance bonuses

  • Learning & Development programs

  • And more...

 

#MakeAnImpact  


We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About the Team
At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team
Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.
Key Skills
Credit analysisCollectionsRisk assessmentRelationship managementNegotiationReportingCommunicationAccounts receivablePayment trendsCredit limitsCredit historyConflict resolution
Categories
Finance & AccountingCustomer Service & SupportAdministrative
Benefits
Associate discountHealth benefitsDental benefitsRRSPDPSPPerformance bonusesLearning & Development programs
Job Information
📋Core Responsibilities
The representative is responsible for managing collection activities, performing credit analysis, and assessing risk for assigned accounts. They also serve as a liaison between departments to resolve account issues and maintain accurate credit history records.
📋Job Type
full time
📊Experience Level
5-10
💼Company Size
29695
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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