Intermediate Section 508 Tester

ArcSource Group, Inc. is an award-winning, woman-owned small business providing program and project management, business optimization, training development and delivery, digital accessibility, administrative, and information technology support services to federal civilian and defense customers for more than 20 years. ArcSource combines agile project management expertise and technical skills with innovative, effective solutions to help our customers achieve mission objectives. ArcSource’s commitment to delivering high-quality services is demonstrated through its appraised processes and ISO certifications for quality and IT management.

We are seeking an Intermediate Section 508 Tester to support the HHS and Office of the Secretary Digital Accessibility Program Services. This position performs web, mobile, document, multimedia, and other ICT accessibility evaluations; remediation support; verification testing; service request fulfillment; web crawler validation; accessibility conformance reporting; and customer technical support.

Working under established HHS accessibility processes and with senior accessibility subject-matter experts, the Intermediate Section 508 Tester supports day-to-day Digital Accessibility Solution Center operations and contributes to the timely delivery of consistent and accurate accessibility services.

Position Location: Remote/telework

Clearance Level Required: None 

Key Responsibilities:

• Conduct accessibility testing of websites, web applications, mobile applications, PDFs, Microsoft Office files, forms, multimedia, and eLearning products, training content, and other ICT.
• Perform manual and automated testing using approved accessibility methodologies and tools, including keyboard, screen reader, and assistive technology testing.
• Evaluate ICT against applicable Section 508 requirements, WCAG Level AA criteria, HHS requirements, and approved testing methodologies.
• Document accessibility defects clearly andconsistently, andprepare accessibility conformance reports and testing results.
• Provide remediation recommendations to customers and content owners and perform limited web, mobile, document, multimedia, and other ICT remediation as assigned.
• Retest remediated ICT and verify thatidentifiedaccessibility defects have been resolved.
• Review automated scan findings,validatepotential accessibility issues, and participate in accessibility scan-calibration activities.
• Support accessibility service-request intake, fulfillment, tracking, customer communication, and the maintenance ofaccurateservice and testing records.
• Assistwithmaintainingthe Digital Accessibility Solution Center Operations Guide, user guidance, templates, and technical documentation.
• Develop technical guidance addressing commonly identified accessibility problems.
• Provide technical support and customer educationregardingaccessibility requirements and remediation techniques.
• Participate in customer knowledge sessions and role-based user training.
• Escalate complex or ambiguous accessibility issues to Senior Section 508 Testers or technical leadership.
• Support remediation and embedded accessibility SME activities across HHS organizations.

Education and Experience:

• Bachelor’s degree or equivalent relevant professional experience.
• Minimum of3years of relevant experience in Section 508 compliance, digital accessibility testing, accessibility remediation, or related technical accessibility services.
• Current DHS Trusted Tester certification or equivalent Trusted Tester experience.
• Expert knowledge of Section 508 requirements, WCAG Level AA criteria, and DHS Trusted Testermethodology.
• Demonstrated experience conducting manual, automated, keyboard, screen-reader, and assistive-technology-based accessibility testing.
• Experience evaluating websites, web applications, mobile applications, electronic documents, forms, multimedia or eLearning content, and other ICT.
• Experience documenting accessibility defects, developing remediation guidance, performing assigned remediation, conducting verification testing, and preparing accessibility conformance reports.
• Experience reviewing automated accessibility-testing results andparticipatingin scan-calibration activities.
• Ability to follow established accessibility-testing and quality-assurance procedures.

Preferred Skills and Experience:

• Noneidentifiedbeyond the required qualifications listedabove.

Employee Benefits:

• Medical, Dental, & Vision Benefits
• Employer-paid long-Term & Short-Term Disability,Life Insurance
• 401k Planwith generous company matching
• 15-dayPTOand11FederalHolidaysforfull-time employees working on Federal Contracts
• Employee Assistance Program
• Salary dependent on skills and experience

Minimum Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the minimum knowledge, skills, and/or abilities required.

• Problem-Solving-Identifiesand resolves problemsin a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in groupproblem-solvingsituations; uses reason even when dealing with emotional topics.
• Written Communication- Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
• Strategic Thinking- Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition;identifiesexternal threats and opportunities; adapts strategy to changing conditions.
• Innovation- Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.
• Planning/Organizing- Prioritizesand plans work activities; uses time efficiently; plans foradditionalresources; sets goals andobjectives; organizes or schedules other people and their tasks; develops realistic action plans.
• Professionalism- Approaches others in a tactful manner; reacts well under pressure; treatsothers with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Language Skills -Ability to read, analyze,and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability towritereports, proposals, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and thegeneral public.
• Mathematical Skills -Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Reasoning Ability- Ability to define problems, collect data,establishfacts, and draw valid conclusions. Ability to question activities and issues in all functional areas and make sound business decisions based on that data.
• Work Environment:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the position. While performing the duties of this Job, the employeeis regularly required tosit, talk, type or hear. The employee isfrequentlyrequired to walk; use handsandfingers, handle, or feel and reach with hands and arms.

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Applicants selected will be subject to a government security investigation and must be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation, including, but not limited to, criminal history, employment and education verification, and drug testing. 

We are an equal opportunity employer and make employment decisions based on qualifications, merit, and business need. We participate in the E-Verify Employment Verification Program.