Digital Accessibility Program Manager

ArcSource Group, Inc. is an award-winning, woman-owned small business providing program and project management, business optimization, training development and delivery, digital accessibility, administrative, and information technology support services to federal civilian and defense customers for more than 20 years. ArcSource combines agile project management expertise and technical skills with innovative, effective solutions to help our customers achieve mission objectives. ArcSource’s commitment to delivering high-quality services is demonstrated through its appraised processes and ISO certifications for quality and IT management.

We are seeking a Digital Accessibility Program Manager to support the U.S. Department of Health and Human Services (HHS), Office of the Secretary (OS), Digital Accessibility Program. 

As the Program Manager, this individual oversees contract performance, personnel, deliverables, governance, stakeholder coordination, resource allocation, risk management, and service quality. As the program’s Solutions Architect, this individual directly leads and performs the technical architecture, solution design, systems integration, web-crawler strategy, data integration, automation, and technical-improvement activities.

Position Location: Remote/telework

Clearance Level Required: None 

Key Responsibilities:

Program Management

• Manage and coordinate all core and optional contract activities, ensuring performanceremainsaligned with HHS Digital Accessibility Programobjectivesand Government priorities.
• Develop,maintain, and execute the Project Management Plan and supporting Communications, Risk, Scope, Change, and Quality Management Plans.
• Manage contract deliverables, schedules, quality requirements, Government review cycles, priorities, dependencies, and deadlines.
• Manage contractor resource assignments and workload priorities, align staffing with Government needs, and matrix resources across task areas to prevent single points of failure.
• Collaborate with Government personnel toestablishand maintain key performance indicators; monitor performance and emerging trends; and recommend corrective actions and process improvements based on performance data.
• Maintain program governance, work breakdown structure, and backlog oversight, strategic planning, the program roadmap, risk and issue management, program records, and program-maturity documentation.
• Coordinate with Government stakeholdersregardingpriorities, dependencies, risks, strategicobjectives, and resource needs;facilitateexecutive-level communications and decision-making; andidentifyand escalate significant program risks and issues.
• Plan and conduct Quarterly Program Management Reviews or Quarterly Business Reviews and communicate program status, performance, risks, issues, and decisions to Government and executive stakeholders.

Technical Solution Architecture

• Directly provide technical architecture and solution-design leadership across the HHS Digital Accessibility Program.
• Assess program requirements and recommend technical solutions, tools, integrations, workflows, and automation opportunities.
• Support the administration and optimization of the enterprise accessibility web crawler, including its configuration, scanning strategies, integrations, calibration, and governance.
• Collaborate with accessibility testers to evaluate automated scan results, resolve false positives or inconsistencies, and improve scan calibration.
• Ensure technical solutions support applicable Section 508 and WCAG Level AA accessibility requirements.
• Design scalable approaches for collecting, integrating, analyzing, and reporting accessibility program data from service requests, testing results, web-crawler outputs, helpdesk activities, and other program sources.
• Support theappropriate integrationof artificial intelligence, machine learning, natural-language processing, dashboards, and automation into accessibility operations.
• Providetechnical guidance supporting Digital Accessibility Solution Center operations and embedded accessibility SME services.
• Identifytechnology risks, integration dependencies, technical constraints, and opportunities for modernization.
• Develop or contribute to technical standards, operating procedures, governance documentation, user guides, and solution roadmaps.
• Collaborate with HHS stakeholders, vendors, accessibility specialists, analysts, and program personnel to recommend sustainable technical solutions.
• Support the development and continued improvement of customer-facing digital accessibility tools and Microsoft 365 or SharePoint-based capabilities whenrequired.
• Participate directly in technical troubleshooting and the escalation of significant tool, platform, or service issues.

Education and Experience:

• Bachelor’s degree or equivalent relevant professional experience.
• Minimum of 10 years of experience in digital accessibility, solution architecture, systems integration, technical program management, and Federal program management.
• Current DHS Trusted Tester certification.
• Expert knowledge of Section 508, WCAG AA, DHS Trusted Testermethodology, and Federal digital accessibility requirements.

Preferred Skills and Experience:

• Federal contract and program management, including governance, performance management, risk, scope, change, quality, communications, KPI development, resource management, and executive stakeholder engagement.
• Enterprise solution architecture, systems integration, accessibility testing and monitoring platforms, web crawling, and automated accessibility scanning.
• Microsoft 365, SharePoint, project-tracking tools, data architecture, analytics, dashboards, reporting, workflow automation, and process improvement.
• Application of artificial intelligence, machine learning, and natural-language processing to operational data.
• Technical documentation, governance, stakeholder communication, technical consulting, and leadership of multidisciplinary technical teams.
• Experience supporting continuous process improvement and program-maturity initiatives.

Employee Benefits:

• Medical, Dental, & Vision Benefits
• Employer-paid long-Term & Short-Term Disability,Life Insurance
• 401k Planwith generous company matching
• 15-dayPTOand11FederalHolidaysforfull-time employees working on Federal Contracts
• Employee Assistance Program
• Salary dependent on skills and experience

Minimum Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the minimum knowledge, skills, and/or abilities required.

• Problem-Solving-Identifiesand resolves problemsin a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in groupproblem-solvingsituations; uses reason even when dealing with emotional topics.
• Written Communication- Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
• Strategic Thinking- Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition;identifiesexternal threats and opportunities; adapts strategy to changing conditions.
• Innovation- Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.
• Planning/Organizing- Prioritizesand plans work activities; uses time efficiently; plans foradditionalresources; sets goals andobjectives; organizes or schedules other people and their tasks; develops realistic action plans.
• Professionalism- Approaches others in a tactful manner; reacts well under pressure; treatsothers with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Language Skills -Ability to read, analyze,and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability towritereports, proposals, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and thegeneral public.
• Mathematical Skills -Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Reasoning Ability- Ability to define problems, collect data,establishfacts, and draw valid conclusions. Ability to question activities and issues in all functional areas and make sound business decisions based on that data.
• Work Environment:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the position. While performing the duties of this Job, the employeeis regularly required tosit, talk, type or hear. The employee isfrequentlyrequired to walk; use handsandfingers, handle, or feel and reach with hands and arms.

Applicants selected will be subject to a government security investigation and must be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation, including, but not limited to, criminal history, employment and education verification, and drug testing. 

We are an equal opportunity employer and make employment decisions based on qualifications, merit, and business need. We participate in the E-Verify Employment Verification Program.