Customer Service Advocate

Description

WinChoice is growing, and we’re expanding our Customer Advocate team with a dedicated evening shift! We’re looking for friendly, dependable, and customer-focused individuals who enjoy helping people and creating a great customer experience. 

At WinChoice, we believe an exceptional customer experience doesn't end when the sale is made—it begins. We're looking for a Customer Success Advocate who is passionate about helping people, solving problems, and creating positive customer experiences from start to finish.

As the primary point of contact for our customers, you'll guide homeowners through every stage of their project, ensuring they feel informed, supported, and confident throughout the process. If you're an organized communicator who enjoys building relationships and making a lasting impact, we'd love to meet you.

What You'll Do

• Serve as the primary point of contact for customers throughout their entire project.
• Deliver proactive communication and ensure every customer receives an outstanding experience.
• Guide customers through each stage of the WinChoice Customer Journey.
• Coordinate with internal teams to support scheduling, installation readiness, and issue resolution.
• Build customer loyalty by promoting our referral program and requesting referrals at key milestones.
• Request and manage online reviews following completed installations.
• Maintain accurate customer records and communication logs in HubSpot.
• Monitor customer accounts to ensure follow-up expectations and service standards are consistently met.
• Escalate customer concerns promptly to ensure timely resolution.

Requirements

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional problem-solving and conflict-resolution abilities.
• Proficiency with Microsoft Office.
• Comfortable learning new software and technology.

Preferred Qualifications

• Previous customer service, customer success, administrative, or call center experience.
• Experience using CRM software, preferably HubSpot.
• Experience in the home improvement, construction, or service industry is a plus.