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JOB DETAILS

PIP Adjuster - Remote Bilingual/Spanish

CompanyResponsive Auto Insurance Company
LocationPlantation
Work ModeRemote
PostedSeptember 28, 2026
About The Company
Founded in 2007 and headquartered in Plantation, Florida, Responsive is a leading provider of personal auto insurance in Florida. We partner with thousands of agents representing the industry’s best and most respected insurance agencies to deliver a top-notch service and claims experience. Our customers agree: in 2021, we received a Google reviews rating of 4.8 out of 5 stars—all because of the Responsive way we approach our business. But Responsive is more than just our name—It’s a promise to make auto insurance simple, affordable, and hassle-free. We regularly ask our employees, agents, and customers for feedback. And while we’ve received high Net Promoter Scores, we still listen carefully to what they say, and use that data to drive improvements. It’s how we make good on our mission: to continue raising the bar for service in auto insurance. Working with Responsive: At Responsive, we know we’re only as good as our people, which is why we value people who are: Adaptable: As the industry evolves, we embrace change instead of simply coping with it. New approaches and technologies? No problem. Collaborative: We accept personal responsibility and accept feedback from one another. We give and take suggestions respectfully and transparently. Engaged: We’re curious and motivated to humbly serve our fellow team members and customers. We’re open to new training opportunities and recognize that putting good ideas into action provides value to our customers. Data-Driven: To protect our capital and stakeholders while boldly seizing market opportunities, we make decisions after we collect and analyze facts. We also use data to learn lessons from both our successes and our mistakes. We encourage you to consider joining our team. While we believe our business improves every day, we’re certainly not perfect, and we look to new talent to help move us forward. Serious applicants can submit a resume and cover letter to recruiting@responsiveauto.com.
About the Role

Description

Description

Location: Remote (HQ is Plantation, Florida)
Department: Claims

Schedule: Monday to Friday; flexibility for additional hours as needed.

Salary: $60,000 - $75,000; negotiable


About Responsive
Founded in 2007 and headquartered in Plantation, Florida, Responsive is a leading provider of personal auto insurance in Florida. We collaborate with thousands of agents from the most respected insurance agencies to deliver world-class service and claims experiences. Responsive stands for making auto insurance simple, affordable, and hassle-free; a promise we deliver through innovation, feedback, and a commitment to excellence.


Why Join Responsive?

At Responsive, we’re committed to supporting our team with comprehensive benefits and a positive work environment, including:

  • Employer-Paid Healthcare: Medical, dental, and vision plans with free preventative care.
  • Retirement Savings: 401(k) with company match.
  • Wellness Programs: Mental health support and wellness initiatives.
  • Career Development: Training and growth opportunities in a collaborative environment.

What You Will Do
As a Bilingual PIP Adjuster, you’ll work closely with customers, attorneys, medical providers, other insurance carriers, and vendors in resolving coverage, and liability from start to finish. You’ll plan and schedule work needed to process claims, interview claimants and witnesses, investigate claims, negotiate to reach a fair and equitable settlement of the PIP exposure, and identify situations where claims may require special investigation. You’ll maintain strong relationships with customers while resolving auto injury claims efficiently. You’ll perform the duties below, along with other work as assigned.

  • Investigate, evaluate, and settle insurance claims (e.g., establish coverage and qualification for injured parties; negotiate claims with providers to reach a fair and equitable settlement of the PIP exposure).
  • Maintain a well-organized and accurate diary to ensure timeliness in handling claims as well as detailed, accurate, and timely records.
  • Write clear and accurate responses in response to demands, requests, or questions.
  • Display courtesy, accuracy, and uniformity when interacting with others (on the phone, in person).
  • Be familiar with tools such as ISO, TLO, & other public sites such as buycrash.com, MDCC, BCC, FDHSMV, and Google Maps.
  • Continuously develop knowledge and expertise (e.g., keep current on job-relevant laws, regulations, trends, and emerging issues).
  • Conduct activities in compliance with applicable Federal & State laws, and company regulations and guidelines.

Requirements

  • At least 2 years PIP Adjuster experience with Automobile Property Damage Claims to operate in the state of Florida
  • Licensed Adjuster – All Lines required (FL 620 license)
  • Bi-lingual (English/Spanish) required
  • Bachelor’s degree preferred
  • Demonstrated ability to develop and maintain relationships with others
  • Oral communication skills, especially active listening
  • Written communication skills
  • Well organized
  • Strong analytical, problem-solving, and critical thinking skills
  • Demonstrated experiences in a production environment where time management, workload prioritization, case management, recordkeeping and documentation, accountability, and follow-up are key priorities
  • Team player
  • Curious (e.g., ability to identify the right questions to ask customers)
  • Self-motivated
  • Openness to feedback and a strong desire to learn
  • Proficiency with software programs such as Word and Outlook


Responsive provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status.

Key Skills
PIP AdjusterClaims investigationNegotiationBilingualSpanishAuto insuranceCoverage analysisLiability resolutionActive listeningTime managementCase managementDocumentationAnalytical skillsProblem-solvingMicrosoft WordMicrosoft Outlook
Categories
Finance & AccountingCustomer Service & SupportLegalAdministrative
Benefits
Medical insuranceDental insuranceVision insurance401(k) retirement savingsCompany matchMental health supportWellness programsTraining and growth opportunities
Job Information
📋Core Responsibilities
The PIP Adjuster will investigate, evaluate, and settle auto injury claims by interviewing claimants and negotiating fair settlements. They are responsible for maintaining accurate claim records and ensuring compliance with state laws and company guidelines.
📋Job Type
full time
💰Salary Range
$60,000 - $75,000
📊Experience Level
2-5
💼Company Size
85
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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