Academic Service Manager (Undergraduate Enrolment) (REG)
Founded in 1989, Hong Kong Metropolitan University (HKMU) is a modern, vibrant and dynamic university. We tailor our professional programmes to adapt to market trends and meet industry needs, thus providing our students with quality professional education and clear career paths. Being the first University of Applied Sciences (UAS) in Hong Kong, we pledge to play a pioneering role in enhancing recognition of vocational and professional education and training, and nurturing talents with both applied skills and knowledge.
As a faculty-driven, student-centred university in support of innovative teaching and learning, strategic research, and stakeholder outreach to provide maximum benefit to our communities, we conduct research that advances knowledge and enhances teaching, focusing on strategic areas, including digital humanities and literature, international business, gerontechnology, personalised care, smart city, open and innovative education, and bilingual learning and teaching.
HKMU is becoming an ever more vital link in addressing and helping Hong Kong to solve many difficult challenges – as part of our involvement in, and commitment to, the ‘metropolis’ of Hong Kong. Our plans to expand into the Greater Bay Area (GBA) will also cultivate talent to serve Hong Kong and the wider metropolitan GBA.
For more information about the University, please visit https://www.hkmu.edu.hk.
The Registry is a key central administrative unit of the University supporting it in providing quality higher education. We administer and deliver a broad range of student and academic services, such as admissions, registration, quality assurance, class scheduling, examinations, and graduation. The Registry is also responsible for maintaining student records and providing secretarial support to Senate and its committees, and are integral in the governing of academic regulations of the University. We provide aspiring candidates with ample staff development opportunities and a promising career in higher education.
We are now looking for a suitable person to fill the following position in the Registry:
Major Duties and Responsibilities
Reporting to the Registrar or his/her nominee. The appointee will be responsible mainly for the following:
Overseeing the day-to-day operation of the Undergraduate Enrollment Team of the Registry in administering course enrollment, student registration, government subsidy and related reporting, and tuition fees matters;
Executing initiatives to streamline and improve work processes and operations through system enhancements and innovative solutions;
Leading and providing professional student services in support of undergraduate studies, with a focus on improving service efficiency;
Collaborating with academic units and external stakeholders to ensure alignment between enrolment processes and programme requirements;
Managing communication strategies and channels to effectively disseminate enrolment-related information to students and other stakeholders;
Contributing to the review and implementation of policies, regulations, and procedures to ensure compliance;
Monitoring and analyzing enrollment trends and data to provide insights and recommendations for strategic planning and decision-making;
Supervising team members and promotes collaboration and continuous improvement within team;
Performing other duties as assigned to support the overall mission and goals of the Registry.
Candidates
Candidates should possess the following qualifications, experience and competence:
A recognized degree with at least 6 years’ relevant post-qualification administrative and supervisory experience;
Excellent interpersonal and communication skills in both English and Chinese, preferably including Putonghua;
Strong organizational and problem-solving skills;
Demonstrated leadership abilities and strong analytical skills, with a track record of making sound decisions and driving process improvements;
High level of attention to detail and accuracy in data handling;
Proficiency in computer applications, possess strong system sense for operation streamlining;
Ability to multitask and work under pressure; and
Proven experience in project management will be advantageous.
Candidates may be invited to attend a written test.
Terms and Conditions for Appointment
An attractive remuneration package, including basic salary, an end-of-contract gratuity, and a discretionary incentive payment, where applicable, will be offered to the right candidates. Generous annual leave, staff-development sponsorships, medical and dental benefits, and life insurance coverage will also be provided.
To Apply
Candidates who are interested in joining us may submit their applications via the University’s eRecruitment System.
The personal data collected will be used for the purpose of considering your application for employment. For details, please refer to the “Personal Data (Privacy) Notice for Job Applicant” on the University’s website. If you are not contacted by the University within eight weeks from the closing date of application, you may assume that your application was unsuccessful. The University will continue to review applications until the position(s) is/are filled.
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