JOB DETAILS
Case Worker - Child Support Customer Service
CompanyYOUNGWILLIAMS INC
LocationColorado Springs
Work ModeOn Site
PostedSeptember 28, 2026
About The Company
Government services make a powerful difference in the lives of children and families. YoungWilliams has decades of experience supporting government agencies. By working together, we help our partner agencies streamline their processes, increase efficiency, and provide a more personalized experience for the people they serve.
Whether we’re working with children, individuals, families, or government agencies, we approach every interaction with a focus on personal empowerment and professional collaboration. The programs we serve include child support, SNAP, TANF, LIHEAP, housing assistance, childcare assistance, and student financial aid.
We are in this business to help. We provide our partner agencies with the tools and technology they need to modernize their services, along with the expertise and insight to make sure everything runs smoothly. Our services include:
• Customer Service – centralized customer service centers, IVRs, Chatbots, web forms, and more
• Payment Processing – operations for processing electronic and paper payments, debit cards, website payment solutions, and more
• Centralized Operations – operations centers for processing and tracking applications, legal documents, mail, email, worklists, system-generated tasks, and more
• Local Operations – walk-in customer service, in-person interviews, court hearings, community outreach, and more
• Knowledge Base Solutions – online libraries for agency policies, procedures, call scripts, work instructions, plans, and more
We make it:
• Easier to make a difference
• Easier for government agencies to deliver services
• Easier for people to access services
Together, we make a difference
About the Role
Summary of Position
The Child Support Specialist is responsible for initiating locate, intake, establishment, enforcement, or interstate actions for the establishment of paternity, establishment of a support order, enforcement of a support order, and the collection of current and delinquent child support. This individual ensures that all State, Federal, and contractual time frames are met concerning establishing and or enforcing child support orders. The specialist interviews customers by telephone and in person to determine service needs and to identify legal issues. The position requires the ability to work with customers in all stages of the child support process through both scheduled and unscheduled interviews.
Essential Job Requirements
- Assesses cases in accordance with state and federal policies, rules and regulations, such as location of non-custodial parent's address, employment, and assets; establishment of paternity and/or support order; enforcement of support orders; and review/adjustment of support orders and take appropriate case action within established federal, state, and contractual time frames.
- Obtains and processes information necessary for the establishment of paternity and support orders, enforcement of support orders and review/adjustment of support orders including contacting mothers and alleged fathers to attempt to secure consent orders of paternity and/or support.
- Conducts interviews with custodial and non-custodial parents.
- Accesses system data, including the state specific system(s), and appropriate internet resources to obtain relevant case information.
- Prepares cases and the necessary legal and/or administrative documents for review and approval by staff attorney and/or administrator/supervisor designee.
- Monitors cases for delinquencies and modifications and takes enforcement actions, as appropriate.
- Calculates current child support amounts in accordance with Child Support guidelines, rules and regulations.
- Calculates child support arrears and other financial adjustments.
- Completes necessary analysis and child support calculations to ensure child support payments are distributed and disbursed in accordance with state, federal, and contractual requirements.
- Responds to telephone inquiries and attends to requests for service from walk-in customers, in a professional manner. Accesses automated case records and provide case status information to customers, as necessary.
- Records in the automated and/or hard copy case file all necessary information related to the establishment and/or enforcement of a child support obligation.
- Maintains confidentiality and security of case information.
- Provides excellent customer service to internal and external customers.
- Regular and timely attendance
- Other duties as assigned
Required Education
- High School Diploma or GED required.
- Associate’s degree in related field preferred.
Required Experience
- Familiarity with an office environment including the use of automated systems is required.
- 2 years of Customer Service work experience is preferred.
- Experience in human services as a case manager or child support is preferred.
YoungWilliams offers a benefit package for our full time, regular employees. Our benefit package includes medical, dental, vision, life insurance, and disability coverages. We also offer a 401k program with an employer match. Paid time off programs, along with paid holidays, are also available.
Key Skills
Case managementChild support enforcementCustomer serviceInterviewingData entryLegal documentationConflict resolutionFinancial calculationsRecord keepingPolicy complianceTime managementProfessional communication
Categories
Social ServicesCustomer Service & SupportLegalAdministrativeGovernment & Public Sector
Benefits
Medical insuranceDental insuranceVision insuranceLife insuranceDisability coverage401k programEmployer matchPaid time offPaid holidays
Job Information
📋Core Responsibilities
The specialist manages child support cases by initiating paternity and support orders, enforcing existing orders, and calculating financial obligations. They also conduct interviews with custodial and non-custodial parents to assess needs and provide professional customer service.
📋Job Type
regular full time
📊Experience Level
0-2
💼Company Size
790
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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