JOB DETAILS
Guest Service Manager
CompanyFAIRFIELD INN - JACKSONVILLE, NC
LocationJacksonville
Work ModeOn Site
PostedSeptember 28, 2026
About The Company
Larry Blumberg & Associates, Inc. (LBA) and its subsidiaries are a group of companies providing comprehensive hotel development and management services. The company operates primarily in the southeastern U.S. from its corporate office in Dothan, Alabama. LBA has been a developer and operator of hotels for more than 35 years. The background and culture of LBA has evolved through the eyes of an owner who is focused on maximizing return, safeguarding assets and enhancing value. LBA’s “hands-on” involvement creates a personalized, but effective, working relationship between the property and management company.
LBA strongly believes the associates at the property are the most important component in achieving their goals. This emphasis on their associates’ recognition, well-being and involvement in the operations of the property creates a sense of proprietorship and desire to satisfy guests that is the driving force behind the properties’ excellent guest satisfaction ratings. LBA’s company mission is providing the necessary support for their associates to do their jobs.
About the Role
Description
The Guest Service Manager leads front desk and guest service operations, ensuring guests receive friendly, responsive service while maintaining company and brand standards.
Key Responsibilities
- Lead, train, coach, and develop guest service associates.
- Oversee front desk, lobby, and applicable hotel amenity operations.
- Resolve escalated guest concerns promptly and professionally.
- Review guest feedback and implement strategies to improve satisfaction scores.
- Manage schedules, payroll, inventory, supplies, and administrative responsibilities.
- Work with the General Manager to maintain staffing and expenses within budget.
- Ensure compliance with brand standards, company policies, and safety and security procedures.
- Maintain service recovery and communication logs.
- Support hotel operations as staffing needs arise.
- Perform other duties as assigned.
Requirements
Qualifications
- 1+ year supervising at least three associates.
- 2+ years of service industry experience.
- Strong leadership, communication, organization, and problem-solving skills.
- Experience with property management systems and basic computer applications.
- Ability to multitask and remain organized in a fast-paced environment.
- Must meet company security clearance requirements.
Physical & Scheduling Requirements
- Ability to push/pull up to 60 lbs. and lift/carry up to 30 lbs.
- Ability to stand/walk for extended periods, bend, stretch, and reach.
- Flexible availability, including nights and weekends.
- Periodic overnight travel may be required.
- This is an on-site, full-time position.
Key Skills
LeadershipTraining And CoachingGuest ServiceFront Desk OperationsConflict ResolutionCommunicationOrganizationProblem-SolvingSchedulingPayroll ManagementInventory ManagementBudget ManagementProperty Management SystemsGuest Satisfaction ImprovementSafety And Security Compliance
Categories
HospitalityManagement & LeadershipCustomer Service & Support
Job Information
📋Core Responsibilities
Lead and develop guest service associates while overseeing front desk, lobby, and applicable amenity operations. Resolve guest concerns, improve satisfaction, manage schedules and operational resources, and ensure compliance with brand standards, company policies, and safety procedures.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
383
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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