RTA Driver

Description

Drives minibus to provide the safe transportation of passengers and by performing the following duties.

Essential Duties and Responsibilities include the following: 

· Conduct pre- and post-trip inspections to ensure proper operating condition of the vehicle and on-board equipment. 

· Ensure safe and clean vehicle condition at the start and end of each shift.

· Ensure vehicle is fueled, properly maintenance and stocked with the proper accessories at the start and end of each shift.

· Successfully perform scheduled manifest by picking up all clients on time and delivering them to their destinations safely and within a reasonable time frame according to the assigned schedule.

· Provide excellent customer service including assistance in boarding, supplying information, and responding appropriately in the event of emergency.  

· Ensure passengers' wheelchairs are safely secured by appropriate on-board restraints to stabilize wheelchairs during trip. 

· Keeps documentation of mileage, passenger information, time of pickups and drop-offs.

· Adjusts to variables in normal working conditions, including adverse weather, traffic and construction, passenger problems, accidents and trip changes. 

· Diffuse difficult situations and maintain order onboard vehicle. 

· Accurately collect and reconcile cash fares collected from customers.

· Employ all techniques of defensive driving to minimize the risk of preventable and non-preventable accidents and/or passenger injuries.

· Protect passengers and secure vehicle in the event of accident or injury and communicate effectively with dispatch and operations staff.

· Other duties may be assigned. 

Supervisory Responsibilities: This job has no supervisory responsibilities. 

Competencies: To perform the job successfully, an individual should demonstrate the following competencies- 

· Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance.

· Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.

· Written Communication - Writes clearly and informatively; able to read and interpret written information.

· Leadership – Exhibits confidence in self and others; accepts feedback from others. 

· Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

· Organizational Support - Follows policies and procedures; completes tasks correctly and on time; supports organization's goals and values. 

· Judgment- Displays willingness to make decisions; exhibits sound and accurate judgment. 

· Planning/Organizing – Prioritizes and plans work activities; uses time efficiently.

· Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions.

· Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality.

· Quantity – Meets productivity standards; completes work in timely manner.

· Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly;

· Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events. 

· Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent. 

· Dependability- Follows instructions, responds to management direction; takes responsibility for own actions. 

· Initiative - Volunteers readily; undertakes self-development activities; looks for and takes advantage of opportunities; asks for and offers help when needed.

Requirements

Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:  High school diploma or general education degree (GED); previous professional driving experience preferred and customer service experience; or equivalent combination of education and experience; safe driving record and clean criminal history.

Language Skills: Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers; ability to print and speak in simple sentences.

Mathematical Skills:  Ability to add and subtract two digit numbers and to multiply and divide with 1O's and 1OO's; ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Ability: Ability to apply common sense understanding to carry out simple one- or two-step instructions; ability to deal with standardized situations with only occasional or no variables.

Certificates, Licenses, Registrations:  Valid Texas Driver License in good standing; must be able to obtain CDL Class A with passenger endorsement; must be willing to take RTA special training. 

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to talk or hear. The employee is occasionally required to climb or balance. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Employee will primarily work on the road providing passenger transportation. While performing the duties of this job, the employee is frequently exposed to vibration. The employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; extreme cold and extreme heat. The noise level in the work environment is usually moderate.

Benefits: All bus drivers are considered full time at 30 hours per week. All bus drivers will be eligible for full City benefits including retirement and insurance benefits. 

Hours: 10 hours per day/ minimum 30 hours per week