F&I Producer

Description

The F&I Manager is responsible for providing exceptional customer service while helping customers choose products that protect their vehicle purchase. In addition, this individual works with lenders to obtain financing approval and completes all vehicle purchase and associated paperwork accurately and on time. The F&I Manager is responsible for following up on and collecting receivables. 

The F&I Manager is supervised by the Finance Director

Essential Functions and Duties

· Greet customers in a friendly and professional manner.

· Help customers choose protection packages for their vehicle by presenting all products and their benefits and makes all required disclosures to customers.

· Ensure financing for customers; by building professional relationships with lenders and work with them to get the best financing available for our customers.

· Submit deals to bank electronically using appropriate dealer system.

· Enter transactions accurately into CDK and bank approval systems.

· Process all transaction paperwork and ensure it is accurate and meets the needs of the Office, state specific DMV, state tax regulations and lender requirements.

· Track deal receivables and follow-up on outstanding items to ensure collection of all money and bank stipulations for contract funding.

· Participate in store meetings including Sales Receivables and CIT, Save-a-Deal and Store Manager meetings.

· Interact with sales team and sales managers to ensure transactions are completed accurately and to the customer’s satisfaction.

· Follow-up with customers and provide courtesy reminder for purchased products requiring customer action

· Assist Sales Team with customer engagement in the sales department during peak traffic times.

· Obtain all appropriate licensing within 90 days from date of hire.

· Other duties as assigned.

· Constructively communicate with other dealership personnel as required to satisfy customer needs.

· Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its personnel, or customers. 

· Maintain personal grooming, hygiene, and uniform standards according to departmental policies.  

· Arrive at work, take breaks, and depart work at the times designated by management.

· Attend meetings and trainings as scheduled.

· Ensure that work areas and customer waiting areas are kept clean

Performance Measurements 

· F&I Deal Average 

· Warranty penetration 

· Product penetration  

· CIT efficiency

· Net Promoter Score (NPS) 

Additional Knowledge, Skills and Abilities

 · Luxury Brand Finance preferred. 

· Communication skills – communicate effectively with others

· Time Management – ability to manage one’s own time 

· Presentation skills - ability to present information in a clear and professional manner

· Typing – ability to type efficiently to enter accurate information into tracking system

· Mathematics – ability to solve basic math calculations

· Basic computer skills

PHYSICAL DEMANDS AND WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals to perform the essential functions. 

· Physical Demands: Standing, walking, sitting, reaching with hands and arms to 2/3 of time, kneeling, crouching to 1/3 of time, driving vehicle to 2/3 of time, talking or hearing over 2/3 of time, move, transport or place up to 1/3 of time up to 25 pounds, safe driving based on current conditions and applicable laws.

· Working Conditions: Moderate noise and exposure to outdoor weather conditions.

Requirements

MINIMUM Hiring Requirements

· High school graduate or equivalent.

· 18 years or older

· Possess an acceptable driving record and a valid driver’s license in the state of residence

· A criminal history background check will be conducted before beginning employment 

· Clear pre-employment drug screen