Assistant General Manager, Diamond Bar County Estates

Description

Become the Best Part of PMP Management!

PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as On-site Assistant General Manager, Diamond Bar Country Estates, Diamond Bar, CA.

Who We Are

Property Management Professionals LLC. (PMP) is an industry-leading association management firm providing innovative products and extraordinary services to common interest developments throughout California, Utah, and Texas. We are proud to offer a personalized, boutique level of service to our association clients, backed by the scale and resources of Odevo, one of the world’s largest resident services companies. We are proud to be privately owned, locally independent, and passionately committed to elevating the lifestyle experience for the communities we serve. 

We are one of the fastest (organically) growing association management firms in each of our respective markets. Our company’s growth coupled with the depth and breadth of our network creates a uniquely rare opportunity for professional growth. Additionally, our people-centric culture allows us to attract and retain the industry’s top talent and has served as one of our primary competitive advantages over the past two decades. 

To learn more about PMP, our unique approach to community management, and our people-centric culture, you’re invited to visit us online at www.pmpmanage.com visit our social media platforms: 

Instagram/pmpmanage facebook/pmpmanage linkedin/company/pmpmanagement

Who We’re Looking For

PMP is looking for energetic, passionate, personable, and detail-oriented professionals to join our growing team. The right candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable clients. 

Position Description: The Assistant General Manager will support the General Manager in overseeing the daily operations. This role blends operational leadership, resident relations, and team coordination to ensure an exceptional living experience for residents and a smooth-running property. The Assistant General Manager will collaborate with multiple departments, uphold the community’s luxury service standards, and help drive operational efficiency, staff performance, and resident satisfaction.

Responsibilities

Daily Business Operations

• Manage all resales and leases, serving as the primary point of contact for resale approvals. Maintain accurate electronic records and prepare monthly reports for Board meetings.
• Oversee unit availability, leasing, payments, and resale transactions; ensure annual  tax obligations are met.
• Manage the delinquency and collection process in coordination with the  Delinquency Coordinator and Legal team.
• Process  invoices through Strongroom and oversee purchasing, ensuring accurate coding of monthly credit card statements.
• Review monthly financials, collaborate with the accounting team to resolve discrepancies, and prepare variance reports.
• Assist  the General Manager in developing and managing annual budgets.
• Draft  content for weekly resident memos to keep residents informed.
• Assist  in Request for Proposals (RFPs) and bid collection when necessary.
• Perform  other duties as assigned to support community operations.

Governance

• Assist in preparing Board meeting agendas and ensure timely posting.
• Prepare Board packets and ensure timely delivery to all Board members.
• Attend Board and Committee meetings, taking accurate meeting minutes.
• Support the General Manager with annual elections and the mailing of the annual  budget.

Personnel

• Coordinate staff events, including monthly all-staff meetings and annual celebrations such as the holiday party.

Requirements

• Bachelor’s degree preferred but not required.
• Demonstrated  ability to communicate effectively and provide exceptional service to a  residential community.
• Highly organized, detail-oriented, and proactive in anticipating the needs of  both staff and residents.
• CMCA,   CCAM, AMS, or other related industry designation preferred.
• Knowledge  of homeowner’s association governing documents (CC&Rs, Bylaws, Articles of Incorporation) with the ability to interpret and apply  guidelines.
• Understanding  of standard property management practices, building and grounds maintenance requirements, personnel management, and budgeting/financial processes.

Knowledge, Skills & Abilities

• Strong proficiency in Microsoft Office and ability to learn and navigate property management software.
• Excellent problem-solving and decision-making skills.
• Accurate data entry and typing abilities.
• Competence with basic math and financial reconciliation.
• Strong interpersonal and written communication skills, with the ability to  communicate in a respectful and positive manner.
• Consistent, reliable attendance and a stable employment record.