JOB DETAILS
SERVICE ADVISOR
CompanyH GREGORY 1 INC
LocationOrlando
Work ModeOn Site
PostedSeptember 30, 2026
About The Company
Nice to meet you, we are HGreg.com!
We began with an idea. We have always been a forwarding thinking company. The word on the street is: We are pretty awesome.
Let’s go back to 1993. It was actually surprisingly a lot like today. Drivers needed a dealership that provided high-quality used vehicles at a fair price. They needed peace of mind and the ability to trust their vehicles. And out of that, HGreg.com was born.
About the Role
ABOUT US:
HGreg is one of the fastest growing automotive groups in North America. Founded in 1993, HGreg operates 31 new and used dealerships throughout the United States and Canada, and plans to continue expansion in the U.S.
Essential Duties include the following:
- Schedule service appointments.
- Obtain customer and vehicle data prior to arrival when possible.
- Greet customers in a pleasant and timely manner and obtain vehicle information.
- Write up customers’ vehicle problems accurately and clearly on the repair order.
- Test drive the vehicle with the customer as needed to confirm the problem or refer to the test technician
- Provide a complete and accurate written cost estimate for labor and parts.
- Establish “promised time.” Check with the dispatcher if necessary.
- Obtain customer signature on repair order; provide customer with a copy.
- Notify dispatcher of incoming work.
- Check on progress of repair throughout the day. Contact customers regarding any changes in the estimated or promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
- Review repair orders to ensure that work is completed and additional work and authorization is noted. Close repair order as appropriate.
- Ensure that vehicles are parked in assigned areas. Make sure that all vehicles are locked and all keys are marked and put away correctly.
- Explain completed work to customers.
- Implement a quality control process to eliminate comebacks.
- Handle telephone inquiries regarding appointments and work in progress
- Keeps the work area neat and clean.
- Exhibit a high level of commitment to customer satisfaction. Maintain a minimum customer satisfaction standard equal to or above the manufacturer expected average.
- Work with service director on tasks, as needed
Must be computer savvy and have basic automobile knowledge
This is a great entry level position for those willing to learn and grow in the automotive service industry!
WHAT WE OFFER:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
- Paid Time Off
- Paid Group Term Life Insurance
- Supplemental Personal Accident Insurance
SCHEDULE:
- 8-hour shift
Weekend availability
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Sit and/or stand interchangeably throughout the day.
- Sit and/or stand for long periods at a time.
- Use hands, fingers and arms continually, frequently and throughout the day.
- Bend, crouch, crawl, stoop and kneel continually, frequently and throughout the day.
- Pick-up, lift and carry items that may exceed 50 pounds.
- Operate and drive vehicles or equipment in a safe manner.
Key Skills
Customer serviceAutomotive knowledgeComputer literacySchedulingCommunicationProblem solvingData entryVehicle inspectionCost estimationQuality controlTime managementConflict resolution
Categories
Customer Service & SupportRetailTransportationTrades
Benefits
401(k)Dental insuranceHealth insuranceVision insurancePaid time offPaid group term life insuranceSupplemental personal accident insurance
Job Information
📋Core Responsibilities
The Service Advisor is responsible for scheduling service appointments, greeting customers, and accurately documenting vehicle issues on repair orders. They also manage the repair process by coordinating with technicians, providing cost estimates, and ensuring high levels of customer satisfaction.
📋Job Type
full time
💰Salary Range
$17 - $20
📊Experience Level
0-2
💼Company Size
279
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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