Delivery Helper Supervisor

Description

PURPOSE OF POSITION: This position will be responsible for supervising and coordinating a team of delivery assistants to ensure all deliveries are made in a timely and efficient manner. The Supervisor will work closely with the Delivery Driver Manager to plan and organize delivery schedules, manage team performance, and ensure that all department personnel meet company performance standards.

RESPONSIBILITIES

Essential Functions:

• Supervise and direct a team of Delivery Helpers to ensure all deliveries are completed and merchandised in a timely and efficient manner.
• Train and mentor personnel to improve performance and ensure consistent quality of service.
• Ensure all Delivery Helpers comply with company policies and procedures, including safety regulations and customer service standards, and that they are executing against their monthly PFP.
• Manage department personnel, including participation in hiring, discipline, and termination activities.

Route Responsibilities:

• Survey the marketplace regularly to ensure Summits’ brands are represented to company standards and to monitor competitors’ activities.
• Monitor backstock for neatness and cleanliness.
• Ensure all delivery equipment, including vehicles, dollies, and hand jacks, are properly treated and maintained by delivery assistant personnel.
• Collaborate with Warehouse Operations to improve delivery processes.
• Assist drivers with final loading and cover delivery routes when necessary.
• Actively participate in department meetings and safety training sessions.

Supervisory Responsibilities:

• Coordinate and manage the overtime of the Delivery Helper team.
• Conduct regular performance evaluations, providing feedback and coaching as necessary.
• Execute against scorecard objectives each trimester.
• Plan, assign tasks, and direct the work of subordinate personnel; ensure work meets exactness, neatness, and conformance to policies and procedures.
• Appraise performance, reward employees appropriately, address complaints, and resolve personnel problems; foster a team-centric culture in the department.
• Monitor and submit bi-weekly payroll documentation for Delivery Helpers.
• Take necessary corrective action in a timely manner and in accordance with company policy.

Professionalism/Company Guidelines:

• Exhibit sound leadership skills and abilities in various workplace situations.
• Display effective interpersonal communication skills with suppliers, employees, and customers.
• Demonstrate accuracy and thoroughness to ensure quality of work.
• Establish and maintain effective working relationships.
• Show sound judgment, decision-making, and accountability in all aspects of the role.
• Demonstrate effective problem-solving skills.
• Adhere to all company and supplier procedures and policies.
• Adhere to all applicable Federal, state, and local regulations regarding the sale of alcoholic beverages.
• Perform work activities in accordance with established safe work practices, policies, and procedures.

Requirements

QUALIFICATIONS and KNOWLEDGE/SKILLS/ABILITIES (KSA)

Any combination equivalent to the following education and experience that would provide the necessary knowledge, skills and abilities would qualify. A typical way to obtain the knowledge, skills and abilities would be:

• High School diploma or equivalent preferred; some college coursework preferred.
• Three (3) or more years of experience in a professional delivery field such as distribution, transportation/logistics.
• Three (3) or more years in a supervisory, administrative, or management capacity preferred. 
• Excellent communication and interpersonal skills.
• Strong leadership and team management skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong organizational, computer, and time-management skills.
• Familiarity with delivery equipment and tools, including hand trucks and pallet jacks.
• Valid Montana driver’s license and the ability to be insured under a company insurance policy. 
• Flexibility to work early mornings, evenings, and weekends and provide coverage as needed.
• Basic knowledge of draft systems and their operations a plus. 
• Ability to establish and maintain effective working relationships with staff, vendors, other governmental agencies, and the public.
• Ability to understand and effectively communicate Summit Beverage’s organizational mission and goals.

PHYSICAL and OTHER REQUIREMENTS: This position requires a minimum of four 10-hour days, primarily spent at out in the market. The shifts, end times, and total hours worked may vary depending on the season and amount of deliveries, sometimes exceeding 10 hours. May involve coverage on off-delivery days or if employees are absent from work. 

• Seeing: Must be able to read reports and use computer/tablet/similar office equipment. Must be able to read and interpret documentation.75-100% of time
• Hearing: Must be able to hear well enough to communicate with employees and business contacts. Must be aware of environment when driving.75-100% of time
• Standing/Walking: 75-100% of time.
• Sitting at desk/while driving: 0-24% of time
• Climbing/Stooping/Kneeling: 50-74% of time
• Lifting/Pushing/Pulling: Routinely 50-60lbs. Occasionally up to 165lbs. 75-100% of time
• Grasping/Feeling/Hand Dexterity: 75-100% of time
• Driving and Travel: 25-49% of time.

WORK ENVIRONMENT: While performing the duties of this job, the employee is occasionally exposed to extreme cold, extreme heat wet and/or humid conditions while working and traveling between customer accounts. Employees may be exposed to continual movement or vibration while operating the company vehicle. The employee often works near moving mechanical equipment (i.e. forklift/lift gates). The noise level in the work environment is usually moderate.