Workforce Program Coordinator

Description

CAPITAL WORKFORCE PARTNERS

POSITION DESCRIPTION

POSITION TITLE: Workforce Program Coordinator

DATE OF NEW/UPDATED DESCRIPTION:

November 2025

DEPARTMENT: Programs

REPORTS TO: Career Advancement Director

FLSA CLASSIFICATION: Exempt

Grade: 52

JOB LOCATION: 350 Church Street, Hartford CT

EEO CLASSIFICATION:

Code: 2

Description: Professionals

JOB SUMMARY:

The Program Coordinator is responsible for day-to-day management and coordination of assigned workforce development grants and related initiatives. This role ensures effective program implementation, fiscal and contractual compliance, and progress toward performance outcomes. Working under the direction of the Career Advancement Director, the Program Coordinator serves as the primary liaison to contractors, partners, and internal teams to advance high-quality, data-driven workforce programming. This position is designed to be cross-functional and portfolio-based, supporting multiple workforce development grants rather than a single program.

Requirements

• Implementation & Coordination of Workforce Training Programs 
• Serve as the primary coordinator for assigned grant portfolios, ensuring program activities align with grant scopes, timelines, and performance requirements. 
• Develop and execute project work plans to ensure timely and effective delivery of assigned state and federally funded workforce programs.
• Support the Career Advancement Director in overseeing overall grant and program performance.
• Coordinate marketing, outreach, and participant recruitment in collaboration with Communications and partner teams.
• Collaborate with the Business Services Unit and other internal departments to align training programs with employer needs and achieve grant outcomes.
• Coordinate with the Business Services team to match participants with employer opportunities (internships, OJTs, apprenticeships, etc.) and ensure employer satisfaction.
• Collaborate across internal teams (Programs, Finance, Business Services, Communications, Data) to support integrated delivery of services across multiple grants within the Coordinator’s portfolio.
• Adapt program coordination responsibilities as grant portfolios shift, expand, or conclude, ensuring continuity and consistency of program operations.
• Contract Management & Budget Support
• Partner with the Finance Department to track program spending, ensure timely payments, and maintain budget compliance.
• Monitor grant budgets to ensure expenditures remain on track and aligned with funder requirements.
• Draft scopes of work and support contract development and execution. 
• Review invoices for programmatic accuracy, eligibility, and documentation compliance.
• Assist in monitoring contractor performance and deliverables to ensure services for participants meet programmatic, fiscal and compliance standards. 
• Escalate issues proactively to the Career Advancement Director
• Performance & Data Monitoring
• Produce accurate monthly performance reports and analyses for internal and external stakeholders.
• Verify participant eligibility and ensure all supporting documentation is complete and compliant.
• Track performance metrics and progress toward goals using designated data systems.
• Conduct quality assurance reviews, including file audits, on-site observations, and data cleanup activities.
• Coordinate corrective action plans in response to monitoring findings and compliance issues.
• Coordinate with internal data and compliance staff to ensure accurate documentation, reporting, and readiness for monitoring or audit activities across the grant portfolio.
• Technica Assistance & Support to Providers 
• Serve as “point of contact” for contractor and partner staff.
• Facilitate portfolio-level partner meetings to promote alignment, continuous improvement, and shared learning.
• Provide technical assistance, training, and guidance on grant policies, procedures, and reporting requirements.
• Develop and deliver training materials to support consistent, compliant program delivery.
• Facilitate regular meetings of contractors, partners, and internal/external stakeholders to share updates, resolve issues, and promote alignment.
• Advise contractors on managing participant complaints, incidents, and customer service standards.
• Other
• Serve as backup to the Career Advancement Director and provide administrative or operational support as needed.
• Maintain up-to-date knowledge of federal, state, and local regulations and guidance governing assigned grants.
• Build and maintain relationships with training providers, community partners, and referral sources to enhance participant recruitment and service delivery.
• Organize or support hiring events, partner convenings, or public-facing activities related to assigned programs.
• Support case management and other customer-facing operations as needed. 
• “JOB SPECIFIC” COMPETENCIES, SKILLS AND ABILITIES:
• Must be able to interpret and apply complex written materials and regulations (federal and state laws and CWP procedures).
• Ability to monitor and evaluate strategies to ensure programs/projects are completed by deadlines and in compliance with regulations and laws.
• Ability to manage multiple tasks and prioritize workload.
• Ability to operate in a professional team environment and contribute to the team product, balancing individual, and group priorities.
• Excellent verbal and written communication skills and presentation skills.
• Ability to proactively use technical expertise to support continuous improvement for the organization.
• Ability to analyze and interpret data, and to create reports and presentations.
• Ability to maintain positive working relationships both internally and externally.
• Skill in facilitating interagency cooperative relationships; setting up meetings and forums to foster cooperation among and between entities.
• Ability to work independently, prioritize assignments, estimate time requirements, and meet deadlines. 
• Knowledge of federal, state, and local workforce development programs, including Workforce Innovation and Opportunity Act (WIOA) and Jobs First Employment Services (JFES).
• EXPERIENCE & EDUCATION
• A bachelor’s degree in public administration, business, social science or social work, or other applicable field of study. 
• Two or more years’ experience working with workforce development or employment and training programs that require complex project management to achieve results within budget and on time.
• Experience in making written and oral presentations and reports using both data and narrative sources.
• Contract management experience required.
• Familiarity with the Greater Hartford community, preferred.
• SUPERVISION/MANAGEMENT RESPONSIBILITY: 
• While this position does not have formal supervisory responsibility at this time, it may absorb supervisory or lead functions associated with programmatic oversight, contractor coordination, or initiative-level management as organizational and program needs evolve.
• SPECIAL WORKING CONDITIONS:
• Fast-paced, deadline-driven work environment requiring the ability to manage multiple priorities simultaneously across several workforce development initiatives.
• Workload and priorities may shift in response to grant timelines, compliance requirements, monitoring activities, and reporting deadlines. 
• Requires sustained attention to detail while balancing competing demands, emerging issues, and evolving program needs. 
• Periodic need for flexibility in scheduling to accommodate meetings, partner engagements, monitoring visits, or time-sensitive deliverables.

ADA Checklist: Physical/Mental Abilities

Place a check (?) by the physical/mental abilities which are critical to accomplish essential functions of job

X

Use written sources of information, e.g. read reports, procedural documentation, and reference materials.

X

Use non-verbal visual sources of information, e.g. graphs, tables.

Perform detail work requiring visual accuracy, e.g. repair electronic equipment

X

Use verbal auditory sources of information, e.g. interviews, group meetings.

X

Use non-verbal auditory sources of information, e.g. alarms

X

Use oral communication to perform work, e.g. answer telephone, receive visitors

X

Digital dexterity, e.g. using computer keyboard

X

Stand

X

Sit

X

Reach

X

Grasp

Lift/Carry – Please note amount (pounds) required: _lbs  

X

Walk

Climb

Kneel

Squat/Bend

Push/Pull

x

Make minor decisions requiring limited judgment, e.g. task sequencing, filing, sorting mail.

x

Make general decisions in the absence of specific directions, e.g. prioritizing workload.

x

Perform activities requiring sustained concentration, e.g. designing, planning work.

x

Other physical/mental requirements of the job, i.e. travel, attendance

Hybrid Work Arrangement: Eligible