JOB DETAILS
Security Officer I
CompanyNativo Lodge
LocationAlbuquerque
Work ModeOn Site
PostedSeptember 30, 2026
About The Company
Heritage Hotels & Resorts was established in 2005 to manage 13 hotels in the State of New Mexico and has expanded to include numerous companies built, all with the same mission to advance economic and employment opportunities.
Now Heritage Companies includes Sawmill Market, Blue Water Linen, Heritage Real Estate, and 11 hotels.
Heritage Companies features an award-winning portfolio of hotels located across the state of New Mexico, designed with the historical authenticity of their respective communities and draws from the unique blend of Native American, Mexican, Spanish, and American Western cultural influences. All Heritage properties are designed to reflect the soul of their communities and to provide our guests a better understanding and appreciation of the region to which they are traveling.
Employees of Heritage Companies are cultural ambassadors of their communities. Each property supports unique cultural causes that enrich our state with a percentage of revenue donated to individual causes.
Find Jobs at: https://www.hhandr.com/Heritage_Careers/
About the Role
Description
About Heritage Hotels & Resorts
Heritage Hotels & Resorts is New Mexico’s premier locally owned hospitality group, built on a deep respect for culture, place and people. Our luxury hotels and award-winning restaurants are rooted in authentic storytelling, exceptional service and community pride. We care for our guests, our team and our neighborhoods with the same intention. If you are calm, observant and committed to creating safe environments, we invite you to grow with us.
Why This Role Matters
The Security Officer supports the safety, security and operational integrity of the property through active patrol, preventive security practices and clear communication with leadership. This role serves as a visible point of presence and response, helping deter criminal activity, manage incidents and maintain a safe, welcoming and non-threatening environment for guests, employees and visitors.
What You’ll Do
- Maintain a positive, professional, and composed demeanor with guests, coworkers, and leadership.
- Communicate regularly with leadership on assignments, incidents, and timelines to ensure smooth operations.
- Follow all safety, sanitation, and health regulations at all times.
- Reduce opportunities for crime through proactive surveillance, preventive patrols, and a visible presence.
- Monitor for unusual or unsafe activity and take appropriate action per company policies.
- Use sound judgment to manage challenging or high-risk situations effectively.
- Address guest concerns professionally and debrief with team members to ensure clear communication.
- Promote a safe, calm, and welcoming environment for guests and employees.
- Provide aid or request assistance for individuals in danger or needing medical attention.
- Respond to emergencies according to established procedures and notify appropriate personnel or services.
- Patrol all areas of the property and assist with guest access, valet, bell services, and housekeeping support as needed.
- Complete accurate incident reports and activity logs while maintaining confidentiality.
- Assist with developing and delivering security procedures, programs, and training.
- Remain flexible, cross-trained, and able to support sister properties as business needs arise.
Why You’ll Love Working With Us
- Competitive pay and comprehensive benefits, including a 25% 401(k) match!
- Generous employee discounts across Heritage hotels, restaurants, spa and retail!
- Complimentary meals during scheduled shifts!
- Free employee parking!
- Maternity & paternity leave!
- Supportive team culture with opportunities for growth and advancement!
- A workplace rooted in New Mexico pride and community values!
Requirements
- High school diploma or equivalent experience or training required.
- Previous security-related experience or an equivalent combination of education and experience preferred.
- Security management experience preferred; hospitality experience strongly preferred.
- Current CPR Certification and valid New Mexico Driver’s License required.
- Excellent verbal and written communication skills with the ability to multitask in a fast paced environment.
- Strong observational skills, attention to detail and the ability to remain calm under pressure.
- Ability to exercise sound judgment and respond appropriately to evolving situations.
- Customer service mindset while maintaining confidentiality and discretion with all internal and external guests.
- Ability and willingness to work flexible schedules including weekends, holidays and late nights.
Key Skills
Security surveillanceIncident reportingEmergency responseCustomer serviceCommunicationObservational skillsConflict resolutionSafety compliancePatrolConfidentiality
Categories
Security & SafetyHospitalityCustomer Service & Support
Benefits
401(k) matchEmployee discountsComplimentary mealsFree employee parkingMaternity leavePaternity leave
Job Information
📋Core Responsibilities
The Security Officer is responsible for maintaining property safety through active patrols, surveillance, and incident management. They also provide support for guest services and ensure all safety and health regulations are followed.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
338
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
Apply Now →
You'll be redirected to
the company's application page