Director of Housekeeping

Description

Our Housekeeping teams plays a key role in driving operational and service excellence across the entire property.  Our Housekeeping leaders champion the hiring, onboarding, performance, staffing, scheduling, training and development of their team while ensuring that Laundry and Housekeeping services consistently support exceptional guest experiences, financial performance, long-term business goals, and the overall success of the property. 

As the Director of Housekeeping, you’re not just overseeing the hotel’s housekeeping operations– you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest!

POSITION SUMMARY

The Director of Housekeeping reports directly to the Hotel/General Manager, Director of Operations, or Director of Rooms and serves as a key member of the hotel leadership team. This highly visible leadership position provides a strong presence throughout the hotel and active engagement with guests and employees. The Director of Housekeeping provides strategic direction, oversight, and day-to-day supervision across Laundry and Housekeeping operations to ensure the consistent presentation, availability, and cleanliness of hotel rooms, linens, and public spaces.

• Lead housekeeping operations: Direct all aspects of Housekeeping operations, including system management, budgeting, forecasting, inventory control, and policy implementation
• Ensure high quality standards: Oversee and uphold cleanliness, service, and product quality standards in guest rooms, public spaces, restrooms, offices, and meeting areas
• Collaborate on improvement projects: Partner with department leaders to support promotional initiatives and capital improvement projects to enhance facilities
• Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, employee appreciation and recognition programs that motivate the team and promote positive employee relations. 
• Recruit & Onboard Talent: Lead hiring efforts, interviews, onboarding, and training of Housekeeping and Laundry staff. Identify high-potential talent and support succession planning to strengthen the department's talent pipeline. 
• Uphold regulatory compliance: Ensure adherence to health and safety standards, particularly as related to proper usage of chemicals and cleaning supplies

Requirements

• Must have reliable transportation 
• Must be reliable, report to work on time, and be able to work all shifts on-site
• Must have open availability Monday-Sunday and be able to work at least one weekend day per week
• Must be able to work the necessary hours and a rotating schedule to support the needs of the department, including days, nights, weekends, holidays and key events.
• Must be at least 18 years old
• Must be currently eligible to work in the United States of America and able to present required original employment authorization documents, as required to complete the Form I-9 on the first day of employment.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.  

KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the knowledge, skills and abilities and be able to explain and demonstrate they can perform the essential functions of the job, with or without reasonable accommodation, or using some other combination of knowledge, skills, and abilities.  

AVAILABILITY

Double Tree Bloomington Minneapolis South operates seven days a week, 24 hours a day. At times it may be necessary to move you from your accustomed work day, to include Holidays, or time of work if business or task assignments demand. In addition, it should be understood that business needs determine the amount of hours per week that you will work and that hours may fluctuate each week based on the needs of a 24/7 operation, including days, nights, overnights, weekends, and holidays.    


BENEFITS & PERKS

• Employer-sponsored Health Insurance
• Dental & Vision
• 401(k) Retirement Plan
• Paid Time Off (PTO) and Sick Days
• Paid Holidays
• Employee Referral Bonus
• Access to Go Hilton Team Member Travel Program

DISCLAIMER

This job summary is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept an offer of employment for this position, you will be employed by a franchisee and not by Hilton. You will not be eligible for compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.