JOB DETAILS
Facility Operations Manager
CompanyPHD Services LLC
LocationEast Peoria
Work ModeOn Site
PostedSeptember 30, 2026
About The Company
PHD Services is a Minority-owned, family managed corporation established in 1962 that provides complete and professional cleaning services to Illinois and the surrounding area. Many of our current clients have been with us since our inception. However, as the years have progressed, our company has changed, expanding our capabilities to match the customer’s needs. Today, we offer a broad range of services including professional cleaning, business support logistics, ground maintenance, snow and ice removal. While we are large enough to provide services for the largest of clients, we remain small enough to regard every client as an important asset to our future and success.
About the Role
Description
The Facility Operations Manager is responsible for overseeing daily facility operations, coordinating vendors and contractors, managing facility improvement projects, supporting workplace services, and ensuring an exceptional customer experience. This position serves as the primary liaison between customer leadership, occupants, contractors, and PHD Services while maintaining a safe, organized, and productive workplace.
Job Responsibilities:
- Coordinate daily facility operations and building support activities.
- Monitor overall building conditions and identify improvement opportunities.
- Respond to facility-related issues and service requests.
- Conduct routine facility inspections.
- Support workplace initiatives and operational improvements.
- Maintain excellent customer service with building occupants.
- Coordinate office remodels and workspace improvements.
- Oversee furniture installations and office relocations.
- Develop project schedules and timelines.
- Track project budgets, milestones, and deliverables.
- Provide regular project status updates to leadership.
- Coordinate contract access and scheduling.
- Manage relationships with vendors and service providers.
- Review scopes of work and project execution.
- Monitor contractor performance and quality.
- Ensure compliance with safety requirements.
- Resolve issues impacting project schedules or quality.
- Coordinate employee office moves and relocations.
- Assist with space planning and occupancy management.
- Support workstation installations and reconfigurations.
- Coordinate furniture moves and workplace readiness.
- Ensure workspaces are prepared for new employees.
- Coordinate maintenance requests and building repairs.
- Dispatch vendors and monitor service completion.
- Verify completed work meets quality expectations.
- Track preventative and corrective maintenance activities.
- Assist with operational issue resolution.
Requirements
- Bachelor's degree in Facilities Management, Business, Construction Management, Engineering, or related field.
- 3-7+ years of facility management, property management, project management, or operations experience.
- Experience managing contractors and multiple vendors.
- Strong organizational and project coordination skills.
- Ability to manage multiple priorities simultaneously.
- Excellent communication and customer service skills.
- Proficiency with Microsoft Office (Excel, Outlook, Word, Teams).
Key Skills
Facility managementProject managementVendor managementContractor managementSpace planningOccupancy managementBudget trackingCustomer serviceCommunicationMicrosoft OfficePreventative maintenanceSafety complianceProject coordinationOperational improvementsBuilding inspections
Categories
Management & LeadershipConstructionAdministrativeCustomer Service & SupportEngineering
Job Information
📋Core Responsibilities
The Facility Operations Manager oversees daily building operations, coordinates vendors, and manages facility improvement projects. They serve as the primary liaison for occupants while ensuring a safe, organized, and productive workplace environment.
📋Job Type
full time
💰Salary Range
$95,000 - $105,000
📊Experience Level
5-10
💼Company Size
74
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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