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JOB DETAILS

Field Service Engineer

CompanyAlfa Laval
LocationShah Alam
Work ModeOn Site
PostedOctober 1, 2026
About The Company
Pioneering positive impact! Our pioneering 140-year-old start-up culture is built on the idea that partnership is the key to solving complex problems and unlocking the full potential of resources. So we collaborate closely with our partners, customers, and thought leaders to create game-changing solutions that challenge conventional thinking on quality, efficiency, and innovation. United by a shared commitment to creating positive impact we’re reshaping vital industries, like energy, food, pharma, water, and shipping, to optimize efficiency, reduce emissions, and increase yields. Together, we’re building business success, elevating the quality of life across society, and driving progress towards a more sustainable world. Alfa Laval is a leading global provider of first-rate products in the areas of heat transfer, separation and fluid handling. With these as its base, Alfa Laval aims to help enhance the productivity and competitiveness of its customers in various industries throughout the world. We define their challenges and deliver sustainable products and solutions that meet their requirements. Alfa Laval today has customers in some 100 countries, employs more than 21,300 people, and annual sales were SEK 63.6 billion (5.5 BEUR) in 2023. The company is listed on Nasdaq Stockholm. Alfa Laval contributes to 15 of the 17 UN Sustainable Development Goals. Our solutions make a difference in daily life. You can learn more on our website about how our products work, and how they are used in industries worldwide. We welcome your engagement, comments and questions - our guidelines and moderation policy for Alfa Laval channels on social media can be found here: https://www.alfalaval.com/legal/community-guidelines/ Personal data will be handled in accordance with the Alfa Laval Privacy Policy. https://www.alfalaval.com/privacy
About the Role

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.


About The Job

Execute selected service of standard products such as High-Speed Separator, Decanter and Plate Heat Exchanger. This includes service, installation, testing, repairing, and maintaining as well as condition monitoring and audits on products, modules and systems at customer site. 

Job Description

  • Responsible for executing trouble shooting, maintenance and minor repair on standard products at customer site.
  • To perform plant audit, inspection and preventive maintenance for main key customer.
  • Investigate and resolve technical and process problems on standard products at customer site (mechanical, electrical and system).
  • Preparation of the service job to execute/resolve at the shortest possible time.
  • Technical support to customer (phone, e-mail and etc) and able to work during weekends and public holiday if required.
  • Follow up on actions and promises made to customers.
  • Write service and technical report on site and get it signed by customer.
  • Implementation of new method or system from Alfa Laval Service Bulletin.
  • Capture installed base on site and communicate sales opportunities to sales organization.
  • Proactive recommendation to customers for purchase of spares.
  • Execute service in our Service Centres if required.
  • Report unsafe practice, incidents and work for continuous improvement.

 What You Know

  • Proven experience as a Field Service Engineer or similar role.
  • Strong technical expertise and hands-on experience in the relevant field.
  • Excellent troubleshooting and problem-solving skills.
  • Exceptional customer service and communication abilities.
  • Ability to adapt to changing environments, multitask, and manage time effectively.
  • Proficient in documentation and reporting.
  • Continuous learning mindset to stay updated with industry advancements.
  • Ability to travel (minimum 80 days/year).

 What’s In It For You

  • You get access to an international, open and friendly environment where we help each other to develop and create values for our customers, people and planet
  • You work in a company who values personal development and leadership
  • Your work will have a true impact on Alfa Laval’s future success

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval’s future success.


Key Skills
Field service engineeringTroubleshootingPreventive maintenanceMechanical repairElectrical repairSystem diagnosticsTechnical reportingCustomer servicePlant auditTime managementMultitaskingDocumentation
Categories
EngineeringManufacturingCustomer Service & SupportEnergyTrades
Benefits
Professional developmentLeadership development
Job Information
📋Core Responsibilities
The Field Service Engineer is responsible for executing maintenance, troubleshooting, and repairs on standard products at customer sites. They must also perform plant audits, provide technical support, and document service activities while identifying sales opportunities.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
15918
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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