Member Service Specialist I - Center City

PFFCU’s Branch Representatives are responsible for providing superior member service to new and existing members. Branch Representatives are responsible for developing member relationships while following established processes and guidelines in daily activities to recommend the right products and services while providing a high level of integrity and operational efficiency in support of the Credit Union’s goals.

Key Responsibilities: 

• Member Service: Be friendly, professional, and possess strong critical thinking and problem solving skills while treating members with respect.
• Sales Results: Engage in needs based conversations to uncover our member’s needs and make meaningful recommendations of products and services.
• Quality of Work: Adhere to all PFFCU policies and procedures and producing work that is thorough and completed with minimal errors while ensuring our member’s information is secure and protected.
• Volume of Work: Make every effort to handle member inquiries efficiently and to completion.
• Product and Operational Knowledge: Develop and maintain a good working knowledge of all PFFCU products, services as well as policies and procedures.
• Teamwork: Willingness to adjust schedule and work additional hours to help meet service levels.
• Dependability: Manage time off appropriately, not calling out unnecessarily and arrives to work on time.
• Professionalism and Appearance: Presents a professional image, demeanor and speaking voice in all interactions with members, co-workers and supervisors.
• Additional Requirements: Ability to learn and adapt to new information and technology.

Desired Skills: 

• Highly motivated, enthusiastic self-starter with a strong work ethic
• Demonstrated ability to meet individual goals
• Communicates effectively and confidently
• Superior customer/member service skills
• Strong organizational skills and detail oriented
• Ability to function in a fast-paced and changing environment
• Ability to communicate concisely and clearly
• Ability to work within the Branch and flexible to work weekends and or extended hours as needed
• Ability to use a personal computer, entering information via keyboard and accessing information from a computer monitor.  Well-developed communication and interpersonal skills.

PFFCU is an Equal Employment Opportunity (EEO) Employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities. PFFCU complies with Philadelphia’s Fair Chance Hiring Law;'

This job description does not constitute a contract between the employee and the Credit Union.

Employees are “At Will” employees they may terminate their positions and are subject to termination, at any time, for any reason. Management retains the right to restructure positions, change job descriptions, and eliminate positions without prior notice.

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