Supervisor

Description

Job Title: Front of House Supervisor

We are seeking a dedicated and proactive Front of House Supervisor to join our team. This leadership role is essential in ensuring smooth daily operations, delivering exceptional customer service, and maintaining a positive environment for both staff and guests. As a Supervisor, you will oversee all aspects of the shift, with a primary focus on front-of-house operations, while also supporting back-of-house activities as needed.

Key Responsibilities:

- Supervise and coordinate all front-of-house staff during shifts to ensure efficient service delivery

- Oversee guest experience, addressing any concerns promptly and professionally

- Ensure adherence to company policies, health and safety standards, and service protocols

- Assist in training, mentoring, and motivating team members to uphold service excellence

- Manage shift operations, including opening and closing procedures

- Collaborate with back-of-house team to ensure seamless communication and workflow

- Monitor inventory levels and assist with stock management as needed

- Handle cash register operations and financial transactions accurately

- Maintain a clean, organized, and welcoming environment for guests and staff

Skills and Qualifications:

- Previous supervisory or leadership experience in a hospitality or customer service setting

- Excellent communication and interpersonal skills

- Strong organizational and problem-solving abilities

- Ability to work effectively under pressure and handle multiple tasks simultaneously

- Flexibility to work various shifts, including evenings, weekends, and holidays

- Knowledge of health and safety regulations and best practices in food service

- Positive attitude and a commitment to delivering outstanding guest experiences

Join our dynamic team and be part of a company that values growth, teamwork, and excellence. We offer a supportive work environment, opportunities for advancement, and comprehensive training to help you succeed in your leadership role.

Requirements

* Proven experience in customer service; prior restaurant or hospitality experience strongly preferred

* Availability to work nights, weekends, and holidays as required by restaurant operations

* Strong interpersonal and communication skills with a guest-focused mindset

* Ability to assist with ordering, inventory management, and basic administrative tasks

* Demonstrated leadership potential, including the ability to mentor, train, and motivate team members

* Strong organizational and time-management skills in a fast-paced environment

* Ability to stand for extended periods and perform light lifting as needed

* Reliable, punctual, and adaptable to changing business needs