Airport Rental Sales & Customer Service Representative

Description

Looking for a job where you can combine customer service, sales, and a fast-moving work environment? Our Provo Airport operations are looking for a motivated team member to help customers with their vehicle rental needs. Current opening does include working 4PM-12AM

As a Rental Sales & Customer Service Representative, you'll work directly with customers from the beginning of their rental through the return process. You'll assist with reservations, vehicle selection, rental agreements, payments, upgrades, optional products, and customer questions while helping keep the rental operation organized and running smoothly.

This position is a good fit for someone who enjoys meeting new people, solving problems, working toward goals, and staying active throughout the day.

Your Day-to-Day Responsibilities

• Welcome customers and determine their transportation needs
• Assist with reservations, rental pickups, returns, extensions, and vehicle changes
• Present available vehicles and help customers select an appropriate rental
• Review pricing, rental terms, optional protection products, upgrades, and other available services
• Process rental contracts, payments, customer information, and other required documentation
• Look for appropriate sales and upgrade opportunities while providing helpful recommendations
• Respond to customer questions and work through concerns or service issues
• Check vehicles during pickup and return and record damage or condition concerns
• Coordinate with fleet and operations personnel to maintain a supply of clean, fueled, inspected vehicles
• Become familiar with different vehicle types, features, and rental options
• Follow established procedures for customer records, payments, contracts, and vehicle handling
• Work closely with coworkers to maintain an efficient branch and airport rental operation

What We Offer

• Competitive hourly pay
• Performance-based incentives
• Medical, dental, and vision coverage
• Paid time off and holidays
• 401(k) with company matching
• Paid onboarding and job training
• Opportunities to advance within the company
• Hands-on experience in sales, customer service, transportation, and business operations
• A team-oriented workplace with opportunities to develop new skills

Experience That Can Transfer Well

We welcome applicants from a variety of backgrounds. Experience in any of the following can be helpful:

• Car or truck rental
• Airport customer service
• Retail sales
• Hospitality
• Hotel or front desk operations
• Guest services
• Automotive customer service
• Inside or outside sales
• Customer service representative roles
• Travel or tourism

Previous rental industry experience is not required. We provide training to qualified candidates who demonstrate strong customer service skills, reliability, communication, and a willingness to learn.

You May Be a Good Fit If You

• Enjoy working with people and providing a positive customer experience
• Communicate clearly and professionally with customers
• Are comfortable discussing products, services, and pricing
• Can work toward individual and team sales objectives
• Stay organized while handling several tasks at once
• Pay attention to details when completing paperwork and transactions
• Can remain professional when dealing with challenging customer situations
• Take initiative and can work independently when needed
• Enjoy working as part of a team
• Are comfortable consistently working the 4:00 PM–12:00 AM shift 
• Are available for weekend work, including Sundays

About the Company

We are a family-owned and operated vehicle rental business with more than 45 years of experience. Our company combines the recognition and resources of a major rental brand with the hands-on approach of a locally operated business.

We value dependable employees who want to learn, contribute to the team, and build a long-term career in the rental and automotive industry.

Requirements

• High school diploma or equivalent
• Must be at least 18 years old
• Authorized to work in the United States
• Valid driver's license and acceptable driving history
• No more than two accidents or driving incidents within the past three years
• Applicants under age 21 must maintain a clean driving record
• Must successfully complete applicable background and drug screening requirements