Chapter Support Coordinator

Supervisor: Assistant Director of Collegiate Member Experience

Department: Membership Experience

Team: CSCs

Collaborates With: Collegiate Services Team members, Member Learning and Development Team, International Officers

Position Type: Full time, Exempt; This contract position has a duration of one year

General Description 
This full-time staff member joins the Membership Experience Team at Alpha Delta Pi’s Executive Office. The Chapter Support Coordinator will be aligned with one of our five Districts and will directly support a portfolio of chapters. As a member of the Executive Office staff, special projects may be assigned as needed to support the broader membership base. These projects may be assigned as appropriate based on the individual’s skills, strengths, and talents and could include opportunities to travel to engage with alumnae or collegiate members through presentations, workshop facilitation, or other sorority events.

 
Duties Performed

• Serves as point of contact for collegiate chapter officers within aligned district for all matters related to chapter operations. 
• Provide support to aligned chapters through project management, strategic communication and data collection, analysis, and assessment. Chapter support to include:

• Facilitate regular virtual and in-person visits and provide officer support to all chapters within district or portfolio.
•  Solicit and support specified objectives of all chapter visits.
• Provide moderated networking opportunities for chapter officers to connect with each other.
• Perform administrative functions for chapters within districts as assigned which may include assisting chapters in maintaining updated rosters in Pi Portal, releasing chapters for Initiation, driving Dyad membership survey participation, and processing membership cancellations.
• Facilitate workshops and training programs in partnership with staff members and volunteers.
• Partner with volunteers and chapters to help establish and attain realistic goals.
• Monitor and oversee chapters’ understanding of and adherence to Alpha Delta Pi Statements of Policy and escalate concerns to the Assistant Director of Accountability and Harm Reduction and District Team Director.

• Present recommendations to strengthen collegiate chapter operations and serve on project teams as  needed to define and implement updated procedures and practices.
• Participate in training as offered to build strong knowledge of Alpha Delta Pi collegiate operations, policy, and procedures
• Other duties as assigned to support Executive Office, organizational operations, and programming teams.
• Potential travel to Grand Convention or other summer meetings as well as other events or conferences throughout the year as determined by supervisor.

Suggested Background and Experience

• Bachelor’s degree required.
• Alpha Delta Pi membership required; preference will be given to applicants who were active, collegiate members within the past three years.
• Demonstrated project management and/or customer service experience.
• Significant knowledge of Alpha Delta Pi with chapter or Panhellenic leadership preferred.  
• Ability and willingness to travel as a representative of the sorority when needed (travel will vary and is dependent on needs).  Percentage of travel is estimated at between 50 – 70%. 
• Strong analytical skills, oral and written communication skills, sound judgment, and decision-making ability. 
• Proactive, self-directed, and able to independently solve problems. 
• Customer service oriented and ability to maintain confidentiality.
• Outstanding organizational skills, ability to multitask, and work under pressure in a dynamic environment.

Expectations and Competencies  

Our Culture Principles guide how we work together every day to fulfill Alpha Delta Pi’s mission. We expect every team member to embody these principles, supporting one another and contributing to our shared goals. 

• Responsibility and Ownership: Takes initiative, works independently, and follows through on commitments. Maintains confidentiality and demonstrates accountability in daily work. 

• Courage and Confidence: Brings a positive, solution-oriented mindset. Navigates change with resilience, responds to feedback openly, and makes confident, values-based decisions. 
• Gratitude and Fun: Models optimism and appreciation in daily interactions. Celebrates accomplishments and helps create an energizing team environment. 
• Humility: Seeks input, listens actively, and prioritizes collaboration. Acknowledges growth areas and takes action to improve. 
• Integrity: Aligns words and actions with Alpha Delta Pi’s mission and values. Upholds ethical standards and maintains professionalism in all relationships. 
• Connection: Builds respectful, inclusive relationships with staff, volunteers, and partners. Promotes a sense of pride and belonging in Alpha Delta Pi. 
• Excellence: Manages responsibilities with organization and attention to detail. Maintains high standards of efficiency, conduct, and ongoing professional growth. 

Employment Location

Remote, with candidates required to be within a 60 minute drive of a Large or Medium Hub airport as defined by the Bureau of Transportation Statistics. Remote work is not eligible in the following states: CA, NY, NJ, HI, AK.