Server

Description

All employees are expected to:

• Uphold the Hoffbrau Steaks Mission statement.
• Have and maintain a team player attitude.
• Display hard working and honest character.
• Posses excellent people skills and display outgoing personalities.
• Greet all guests with enthusiasm and friendliness.
• Speak to guests with enthusiasm at all times.
• Maintain a professional appearance at all times.
• Report to work as scheduled (no earlier than five minutes), in uniform, and ready to work.
• Maintain professional relationships with all coworkers.
• Follow checklists and standard operating procedures.
• Perform duties as assigned.
• Demonstrate competency as outlined in the training schedule.
• Provide the highest level of service in accordance with our standards.

Primary Job Functions:

• Communicate with guest to compile food and drink order.
• Answer guest questions about food, beverages, and our facilities accurately and in a friendly manner.
• Key guest’s food and drink order into POS system.
• Serves alcoholic beverages in an appropriate manner consistent with company standards.
• Develops relationships with guests.
• Identifies food orders when ready and delivers items to tables in a timely manner.
• Communicates with food and beverage staff to ensure guest satisfaction.
• Ensures that guests have a positive and memorable experience at Hoffbrau Steaks.
• Make appropriate change when necessary.
• Process credit card transactions in accordance with company standards.
• Maintains full knowledge of menus, recipes, and other pertinent information.
• Constantly increasing knowledge of food, beverages, and other products and services.
• Does side work during non-busy hours.
• Maintains a safe, clean, organized, and stocked work area.
• Prepares work area for opening, mid-shift, or closing in accordance with company standards.
• Performs additional responsibilities, as requested by the management team.
• Responsible for constant sanitation, organization, and proper food handling.

Requirements

Job Requirements:

• Must be at least 18 years of age.
• Must clearly speak and write English.
• Required to work flexible shifts and schedules, including weekends and some holidays.
• Must be able to lift and carry 40 pounds.
• Required to purchase appropriate uniform upon hiring.
• Required to stand, walk, lift, climb stairs and bend for long periods of time.
• Must be able to change kegs out when necessary.

Certifications and/or Testing Required:

• Maintains a current TABC serving permit and food handler’s permit. Must be able to follow appropriate serving practices as outlined by TABC and company policy