JOB DETAILS
Supervisor, Consumer Underwriting
CompanySunward Federal Credit Union
LocationAlbuquerque
Work ModeOn Site
PostedOctober 3, 2026
About The Company
Sunward is one of New Mexico’s largest credit unions, serving 175,000+ members and managing more than $4.1 billion in assets. Formed in 1948 by employees of Sandia National Laboratories, Sunward’s footprint now spans 16 branches in New Mexico, with one in Durango, Colorado, and one in Livermore, California.
Sunward has been named by Forbes as a Best-in-State credit union for six consecutive years and ranked in America's Best Regional Bank & Credit Unions by Newsweek three years in a row. Members enjoy access to leading checking, savings, business, mortgage, auto, and investment services. Learn more and apply today at gosunward.org.
Sunward is federally insured by the National Credit Union Administration (NCUA) and is an Equal Housing Lender.
We’re Hiring! Build Your Career at Sunward
Sunward's exceptional culture sets us apart. By attracting and retaining top talent, we are building a financial institution that can transform lives. For our employees, it’s not just about completing transactions; it’s also about building relationships. We’re helping members realize their dreams, achieve their goals, and secure their futures. Check out current openings at gosunward.org/careers/
Let’s Connect
• Facebook: Facebook.com/gosunwardcu
• Instagram: Instagram.com/gosunwardcu
Sunward is federally insured by NCUA and is an Equal Housing Lender. Sunward has no responsibility for any external website. It neither endorses the information, content, presentation, or accuracy nor makes any warranty, express or implied, regarding any external site.
About the Role
Description
Description
Job Summary:
This position is a pivotal leader in our organization and will oversee the consumer lending and processing activities, ensuring accuracy, compliance, and productivity in auto, personal, credit card and home equity lines of credit.
Supervisor and Leadership Responsibilities:
- Liaise with HR and OD to recruit, onboard, and retain high-quality staff.
- Oversee the daily workflow of the department.
- Provide constructive and timely performance evaluations.
- Effectively coach, mentor, motivate, and manage the staff to ensure delivery of communications to employees in a timely and accurate manner while maintaining the Credit Union’s high standard of quality.
- Ensure that the department fosters a productive, rewarding work environment that provides for the development of employees; meets all established goals and metrics; and operates within the Credit Union’s core values.
Main responsibilities:
- Oversee the daily operations of the consumer loan lending department.
- Back up lenders by originating, reviewing, and evaluating consumer loan applications during extremely busy
- Lead consumer lending staff to achieve department goals in direct, indirect, and HELOC production, service, and quality.
- Ensure compliance with all relevant laws, regulations, and company policies throughout the lending process.
- Work with management to develop and implement lending policies, procedures, and standards to maintain productivity.
- Monitor and manage workloads to ensure timely and accurate processing of loan applications.
- Evaluate and recommend appropriate new loan products and services, as well as enhancements to existing products and pricing/promotional strategies to ensure competitive consumer loan programs
- Develop strong relationships with internal and external business partners to provide seamless product and service delivery to members and to achieve consumer loan goals
- Evaluate and manage risks related to the delivery of consumer loan products in a manner that provides for maximum service value to members and an appropriate level of risk to the Credit Union
- Performs other duties as assigned.
Requirements
Requirements
Required Skills/Abilities:
- Excellent organizational skills and time management.
- Ability to reach and/or exceed production goals
- Strong proficiency with Microsoft Office applications. Familiar and comfortable with information technology, particularly digital means of communication.
- Excellent team management skills
Knowledge:
- Strong understanding of laws and regulations governing lending and financial institutions
- Advanced knowledge of consumer lending documents, disclosures, terminology and guidelines.
- Strong knowledge in loan origination systems
Education and Experience:
- Minimum four years of combined experience in consumer lending, leadership or other related experience
- High school diploma or equivalent, or more than four years of related experience in lieu of education.
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 5 pounds at times.
Key Skills
Consumer lendingTeam leadershipComplianceLoan originationPerformance managementRisk managementMicrosoft OfficeTime managementOrganizational skillsCoachingMentoringFinancial regulationsLoan processingCommunicationStrategic planning
Categories
Finance & AccountingManagement & LeadershipAdministrative
Job Information
📋Core Responsibilities
The supervisor will oversee daily consumer lending operations, ensuring compliance, productivity, and high-quality service across various loan products. They are responsible for leading, coaching, and managing staff to meet departmental goals while maintaining strong internal and external business relationships.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
560
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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